Issue Resolved RBI OMBUDSMAN:- Got Compensation of 5000 from IndusInd Bank

[Mr. X]

Compensation from IndusInd Bank: ₹5000 for Lack of Email Response


I wanted to share my experience with IndusInd Bank regarding their lack of response to my emails about the reward points structure. I had sent 4-5 emails requesting clarification on the monthly reward points summary, as I was concerned I wasn’t receiving points for certain transactions. Unfortunately, I never got any response.

After waiting for a while, I decided to raise a complaint with the RBI Ombudsman. It was only after this complaint that IndusInd finally shared the detailed summary and cleared up my doubts.

However, I was still not satisfied Because They only replied after the intervention of the RBI team, and when I spoke to the RBI team, they confirmed that IndusInd hadn't responded to my emails earlier.

I even asked the RBI team if I would need to file an RBI complaint every time I require support from IndusInd. Eventually, IndusInd offered a compensation of ₹5000 for the inconvenience caused.

 

[Ram1]

Hide the complaint number in the screenshot

 

[Mr. X]

Hide the complaint number in the screenshot

Done thanks 😅

 

[Ram1]

Done thanks 😅

Btw congratulations on the win against dumb Indusind bank

 

[praful47]

अभिनंदन . . .

 

[sousnake]

Compensation from IndusInd Bank: ₹5000 for Lack of Email Response


I wanted to share my experience with IndusInd Bank regarding their lack of response to my emails about the reward points structure. I had sent 4-5 emails requesting clarification on the monthly reward points summary, as I was concerned I wasn’t receiving points for certain transactions. Unfortunately, I never got any response.

After waiting for a while, I decided to raise a complaint with the RBI Ombudsman. It was only after this complaint that IndusInd finally shared the detailed summary and cleared up my doubts.

However, I was still not satisfied Because They only replied after the intervention of the RBI team, and when I spoke to the RBI team, they confirmed that IndusInd hadn't responded to my emails earlier.

I even asked the RBI team if I would need to file an RBI complaint every time I require support from IndusInd. Eventually, IndusInd offered a compensation of ₹5000 for the inconvenience caused.


View attachment 82162

how many days after raising complaint on RBI Omb did you got email from indusind?

 

[Mr. X]

Btw congratulations on the win against dumb Indusind bank

Thanks again now maybe they will respond my email 🤣

 

[Mr. X]

अभिनंदन . . .

धन्यवाद धन्यवाद धन्यवाद

 

[shu_sha]

Congrats and well done 👍

 

[Mr. X]

how many days after raising complaint on RBI Omb did you got email from indusind?

Around 20 days they cleared the all doubts and explained the reward system,TAT, structure also shared the sheet which show reward points of every transaction for The months which I asked them.

 

[Mr. X]

Congrats and well done 👍

Thanks bro 🙃

 

[abhiaj98]

Indusind is not changing my address for credit card, has been around 2 months and 20 emails. Is this a valid reason to complain? Can someone share a thread on how to start with rbio complaints?

 

[Mr. X]

Indusind is not changing my address for credit card, has been around 2 months and 20 emails. Is this a valid reason to complain? Can someone share a thread on how to start with rbio complaints?

Use the link and proceed

https://cms.rbi.org.in/cms/indexpage.html#eng

 

[Mr. X]

Indusind is not changing my address for credit card, has been around 2 months and 20 emails. Is this a valid reason to complain? Can someone share a thread on how to start with rbio complaints?

Thread 'How to file a complaint against a bank on the RBI banking ombudsman portal' https://www.technofino.in/community...ank-on-the-rbi-banking-ombudsman-portal.3130/

 

[abhiaj98]

Thanks done. That should show them!

 

[Boy 07]

Compensation from IndusInd Bank: ₹5000 for Lack of Email Response


I wanted to share my experience with IndusInd Bank regarding their lack of response to my emails about the reward points structure. I had sent 4-5 emails requesting clarification on the monthly reward points summary, as I was concerned I wasn’t receiving points for certain transactions. Unfortunately, I never got any response.

After waiting for a while, I decided to raise a complaint with the RBI Ombudsman. It was only after this complaint that IndusInd finally shared the detailed summary and cleared up my doubts.

However, I was still not satisfied Because They only replied after the intervention of the RBI team, and when I spoke to the RBI team, they confirmed that IndusInd hadn't responded to my emails earlier.

I even asked the RBI team if I would need to file an RBI complaint every time I require support from IndusInd. Eventually, IndusInd offered a compensation of ₹5000 for the inconvenience caused.


View attachment 82162

How much time does it take to complete all process after the complaint to the RBIO

 

[SSV]

Compensation from IndusInd Bank: ₹5000 for Lack of Email Response


I wanted to share my experience with IndusInd Bank regarding their lack of response to my emails about the reward points structure. I had sent 4-5 emails requesting clarification on the monthly reward points summary, as I was concerned I wasn’t receiving points for certain transactions. Unfortunately, I never got any response.

After waiting for a while, I decided to raise a complaint with the RBI Ombudsman. It was only after this complaint that IndusInd finally shared the detailed summary and cleared up my doubts.

However, I was still not satisfied Because They only replied after the intervention of the RBI team, and when I spoke to the RBI team, they confirmed that IndusInd hadn't responded to my emails earlier.

I even asked the RBI team if I would need to file an RBI complaint every time I require support from IndusInd. Eventually, IndusInd offered a compensation of ₹5000 for the inconvenience caused.


View attachment 82162

Excellent..well done 👏

 

[SSV]

Compensation from IndusInd Bank: ₹5000 for Lack of Email Response


I wanted to share my experience with IndusInd Bank regarding their lack of response to my emails about the reward points structure. I had sent 4-5 emails requesting clarification on the monthly reward points summary, as I was concerned I wasn’t receiving points for certain transactions. Unfortunately, I never got any response.

After waiting for a while, I decided to raise a complaint with the RBI Ombudsman. It was only after this complaint that IndusInd finally shared the detailed summary and cleared up my doubts.

However, I was still not satisfied Because They only replied after the intervention of the RBI team, and when I spoke to the RBI team, they confirmed that IndusInd hadn't responded to my emails earlier.

I even asked the RBI team if I would need to file an RBI complaint every time I require support from IndusInd. Eventually, IndusInd offered a compensation of ₹5000 for the inconvenience caused.


View attachment 82162

@coder , probably you should do this to YES bank if they don't reply to your RP queries

 

[coder]

@coder , probably you should do this to YES bank if they don't reply to your RP queries

I mailed them today, didn't get a reply yet. let's see.
I will surely follow this if they don't give the proper RP as promised.
Thank you.

 

[Mr. X]

How much time does it take to complete all process after the complaint to the RBIO

I raised the complaint and forgot about it, so maybe around 2 months for complete process