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Issue Resolved RBI OMBUDSMAN:- Got Compensation of 5000 from IndusInd Bank

The highlighted issue has been resolved by the bank/financial institution.

Mr. X

TF Premier
Compensation from IndusInd Bank: ₹5000 for Lack of Email Response


I wanted to share my experience with IndusInd Bank regarding their lack of response to my emails about the reward points structure. I had sent 4-5 emails requesting clarification on the monthly reward points summary, as I was concerned I wasn’t receiving points for certain transactions. Unfortunately, I never got any response.

After waiting for a while, I decided to raise a complaint with the RBI Ombudsman. It was only after this complaint that IndusInd finally shared the detailed summary and cleared up my doubts.

However, I was still not satisfied Because They only replied after the intervention of the RBI team, and when I spoke to the RBI team, they confirmed that IndusInd hadn't responded to my emails earlier.

I even asked the RBI team if I would need to file an RBI complaint every time I require support from IndusInd. Eventually, IndusInd offered a compensation of ₹5000 for the inconvenience caused.


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Compensation from IndusInd Bank: ₹5000 for Lack of Email Response


I wanted to share my experience with IndusInd Bank regarding their lack of response to my emails about the reward points structure. I had sent 4-5 emails requesting clarification on the monthly reward points summary, as I was concerned I wasn’t receiving points for certain transactions. Unfortunately, I never got any response.

After waiting for a while, I decided to raise a complaint with the RBI Ombudsman. It was only after this complaint that IndusInd finally shared the detailed summary and cleared up my doubts.

However, I was still not satisfied Because They only replied after the intervention of the RBI team, and when I spoke to the RBI team, they confirmed that IndusInd hadn't responded to my emails earlier.

I even asked the RBI team if I would need to file an RBI complaint every time I require support from IndusInd. Eventually, IndusInd offered a compensation of ₹5000 for the inconvenience caused.


View attachment 82162
how many days after raising complaint on RBI Omb did you got email from indusind?
 
Compensation from IndusInd Bank: ₹5000 for Lack of Email Response


I wanted to share my experience with IndusInd Bank regarding their lack of response to my emails about the reward points structure. I had sent 4-5 emails requesting clarification on the monthly reward points summary, as I was concerned I wasn’t receiving points for certain transactions. Unfortunately, I never got any response.

After waiting for a while, I decided to raise a complaint with the RBI Ombudsman. It was only after this complaint that IndusInd finally shared the detailed summary and cleared up my doubts.

However, I was still not satisfied Because They only replied after the intervention of the RBI team, and when I spoke to the RBI team, they confirmed that IndusInd hadn't responded to my emails earlier.

I even asked the RBI team if I would need to file an RBI complaint every time I require support from IndusInd. Eventually, IndusInd offered a compensation of ₹5000 for the inconvenience caused.


View attachment 82162
How much time does it take to complete all process after the complaint to the RBIO
 
Compensation from IndusInd Bank: ₹5000 for Lack of Email Response


I wanted to share my experience with IndusInd Bank regarding their lack of response to my emails about the reward points structure. I had sent 4-5 emails requesting clarification on the monthly reward points summary, as I was concerned I wasn’t receiving points for certain transactions. Unfortunately, I never got any response.

After waiting for a while, I decided to raise a complaint with the RBI Ombudsman. It was only after this complaint that IndusInd finally shared the detailed summary and cleared up my doubts.

However, I was still not satisfied Because They only replied after the intervention of the RBI team, and when I spoke to the RBI team, they confirmed that IndusInd hadn't responded to my emails earlier.

I even asked the RBI team if I would need to file an RBI complaint every time I require support from IndusInd. Eventually, IndusInd offered a compensation of ₹5000 for the inconvenience caused.


View attachment 82162
Excellent..well done 👏
 
Compensation from IndusInd Bank: ₹5000 for Lack of Email Response


I wanted to share my experience with IndusInd Bank regarding their lack of response to my emails about the reward points structure. I had sent 4-5 emails requesting clarification on the monthly reward points summary, as I was concerned I wasn’t receiving points for certain transactions. Unfortunately, I never got any response.

After waiting for a while, I decided to raise a complaint with the RBI Ombudsman. It was only after this complaint that IndusInd finally shared the detailed summary and cleared up my doubts.

However, I was still not satisfied Because They only replied after the intervention of the RBI team, and when I spoke to the RBI team, they confirmed that IndusInd hadn't responded to my emails earlier.

I even asked the RBI team if I would need to file an RBI complaint every time I require support from IndusInd. Eventually, IndusInd offered a compensation of ₹5000 for the inconvenience caused.


View attachment 82162
@coder , probably you should do this to YES bank if they don't reply to your RP queries
 
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