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RBL Bank suspended card with no thorough reason

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Dr. Drake

Dr. Drake

TF Ace
@TechnoFino My RBL Zomato card was terminated without explanation. Calling customer service revealed that the card had been permanently stopped due to bank internal policy. After highlighting new rbi rule the executive only said it's due to the risk associated with the card (don't know what that means) & had to write to customer care to get the detailed reason.

Asked me to clear dues & they will reissue the new card. Card limit was 2L usage was around 5% of the card.

www.technofino.in

Steps for getting invite for RBL Zomato Edition CC

Initially I heard from a youtuber that I can request the bank for the card but even he was not sure about the approach. Step 1: I posted a tweet tagging RBL bank and RBL care team that I am interested in their Zomato Edition Card. The bank replied that it is invite based card and wait for the...
www.technofino.in www.technofino.in
 

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@TechnoFino Despite receiving more than 15 emails and 6 phone calls, they have yet to explain why the card was cancelled. I wrote to Nodal/Principal Nodal, but they haven't responded, and their last four emails have all gotten the same canned response. What ought should happen next? Can I cc to RBI and inquire about the cause of my card closure? Is there any way or should I simply accept that the banks can F us whenever they want?
 

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Seems their support is on auto reply mode with formatted text.

Keep posted about this here.
Dr. Drake said:
@TechnoFino Despite receiving more than 15 emails and 6 phone calls, they have yet to explain why the card was cancelled. I wrote to Nodal/Principal Nodal, but they haven't responded, and their last four emails have all gotten the same canned response. What ought should happen next? Can I cc to RBI and inquire about the cause of my card closure? Is there any way or should I simply accept that the banks can F us whenever they want?
Click to expand...
 
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Dr. Drake said:
@TechnoFino Despite receiving more than 15 emails and 6 phone calls, they have yet to explain why the card was cancelled. I wrote to Nodal/Principal Nodal, but they haven't responded, and their last four emails have all gotten the same canned response. What ought should happen next? Can I cc to RBI and inquire about the cause of my card closure? Is there any way or should I simply accept that the banks can F us whenever they want?
Click to expand...
you should file complaint with RBI banking ombudsman portal, not just for you... its for all...
 
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i would suggest going to twitter and tagging zomato and edition handles. i have had many issues sorted out this way on a priority basis when their internal ticketing system was slow to respond.

i think banks can throw random t&c quoting that 'the bank reserves the right to.....' etc.

but calling out how bad their services are on a public platform like twitter is what hurts them the most, especially now when they have messed up with the reward systems and many competitor cards coming in the market .
 
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Dr. Drake said:
Got a call from RBI this morning. Received complaint acknowledgment & assurance to get it resolved in 30days. Crazy wasn't expecting that quick response at all
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Update: I received a call from RBL bank this morning. Card cancellation was caused by a CIBIL primary number error. Based on the underwriter's feedback, they asked me to confirm the information for card activation, which will happen in 24 hours. I gave permission for the card since I don't want two of my CIBIL queries to go to waste.

CC: @TechnoFino
 
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Dr. Drake said:
Update: I received a call from RBL bank this morning. Card cancellation was caused by a CIBIL primary number error. Based on the underwriter's feedback, they asked me to confirm the information for card activation, which will happen in 24 hours. I gave permission for the card since I don't want two of my CIBIL queries to go to waste.

CC: @TechnoFino
Click to expand...
Card is active & RBL suppressed both Inquiries LOL. Closing this thread!!
 
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Dr. Drake said:
Card is active & RBL suppressed both Inquiries LOL. Closing this thread!!
Click to expand...
Does that mean the hard enquiries in cibil removed, if so when does this reflect in report.

For me when I asked why did they report to credit agencies when the card was delivered in permanently blocked status and said can't reissue, they raised a cibil suppression request as they said they reported to credit agencies even before the relationship with rbl didn't start/materialise.

Don't know what they mean by that, but said they will update cibil.
 
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venkat said:
Does that mean the hard enquiries in cibil removed, if so when does this reflect in report.

For me when I asked why did they report to credit agencies when the card was delivered in permanently blocked status and said can't reissue, they raised a cibil suppression request as they said they reported to credit agencies even before the relationship with rbl didn't start/materialise.

Don't know what they mean by that, but said they will update cibil.
Click to expand...
No idea but mine got removed on 3rd day from cibil
 
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Thanos786 said:
Bro please help how you got it unblocked. @dr-drake.3150 @TechnoFino
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Call support and listen to them.
Write an email in response to the call and follow up with them & loop nodal officer after the fourth email if you haven't engaged in any illicit transactions. Play around for 30 days.
Even after 30 days your card is still restricted, send an email to RBI. You will receive a resolution within a week
 
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