Redeem IndusInd Debit Card Points in Cash [DETAILED POST]

[codenerd]

Hi TFCers,

There is hardly any post or resource available on TFC, YT, Google specifying how to redeem Indusind Debit card points in cash.
Most of these points we usually earn by paying credit card bill of other banks using Indusind Debit Select/Partner Exclusive debit cards.
Indusind portal is confusing and I myself have faced issues navigating the website while trying to redeem these points.

NOTE: No reward redemption fees is charged for points to cash redemption like other banks. Also, maximum of 5K points can be redeemed in one shot. You can repeat multiple redemptions of 5K points in a single day without issue. Its tried and tested.

Step 1: Login to https://indusnet.indusind.com/


Step 2: On RHS click Manage Relationship --> Manage Debit Card --> Redeem Reward Points --> Select Debit Card & Acc No --> Click Reward Point Redemption radio button


Step 3: Select Cashback in Redemption option --> Enter the points you want to redeem(Max 5k points in single transaction)



Step 4: Enter OTP


Step 5: In couple of days you will get Rs. 1750 credited to your bank account


5K points =Rs.1750 (actual cashback!!!)
1 point = Rs. 0.35 (cash redemption)

Most of these points I have accumulated by paying my CC bills only earlier via Mobikwik and later via PayTm.
And yes we can all agree, IndusInd app is shitty but still better than other banks 😀

 

[Strange]

I did the same and received cashback yesterday.

Which number did you call? and which option did you choose to connect to the customer care?

 

[Çàrdøhôlïç]

Which number did you call? and which option did you choose to connect to the customer care?

1860 267 7777 - option 1 bank accounts after authentication -> debit cards ( i think option 2 or 3) then redeem reward points, after entering last 4 digits of dc-> balance reward points would be recieved as an sms and then call would get redirected to customer care team.
Ask them to redeem rewards they would redeem it. If they denies to redeem rewards then maybe raise a complaint via email.

My account variant - select

Redeemed rewards of my select signature visa card and also my old mc delights card

 

[22sumit]

1860 267 7777 - option 1 bank accounts after authentication -> debit cards ( i think option 2 or 3) then redeem reward points, after entering last 4 digits of dc-> balance reward points would be recieved as an sms and then call would get redirected to customer care team.
Ask them to redeem rewards they would redeem it. If they denies to redeem rewards then maybe raise a complaint via email.

My account variant - select

Redeemed rewards of my select signature visa card and also my old mc delights card

Was there any rewards redemption fees for this?
I know it wasn't getting charged earlier but wanna know just in case rule have changed.

 

[Çàrdøhôlïç]

Was there any rewards redemption fees for this?
I know it wasn't getting charged earlier but wanna know just in case rule have changed.

No charges debited till now. Will update if any amount get debited.

 

[ARIX]

Did you guys able to redeem the debit card points through customer care ??
When I called they are saying that no rewards are showing in my account even if I have more than 8000 points ....I have raised a complaint regarding this .

 

[Çàrdøhôlïç]

Did you guys able to redeem the debit card points through customer care ??
When I called they are saying that no rewards are showing in my account even if I have more than 8000 points ....I have raised a complaint regarding this .

Yes thats a common issue i think. I had that issue and a complaint is raised regarding that. My points got debited but cashback isn't received.

 

[codemonk69]

Just happened the same with me. Had placed an email request for redemption of 4000 reward points on 21.10.2025 as instructed by the customer care call executive. Now, the points are debited but no cashback yet.

Don't know what IndusInd upto but I am skeptical that something is cooking. I say this because my email has been re-assigned under the ticket head "discrepancy in crediting debit card rewards".

Yes thats a common issue i think. I had that issue and a complaint is raised regarding that. My points got debited but cashback isn't received.