Regarding Closure of Axis Credit Card

[SteelSh0t]

I called Axis Bank to close my Credit card. I was charged Rs 500 + GST on the card as renewal fees. but I did not use the credit card after the fees were posted. Customer care took up my request and I asked them to reverse the fees. After that, my credit card statement was generated and I got a bill for Rs 590, after 2 days, I got an email from Axis that my Card is closed and fees had been reversed, but I still had to pay the due as reversal does not count as payment. So I sent another email that if I pay the due, how do I get the money back.

After that, I got another email saying that I do not need to pay anything as reversal is already done and I have no dues pending.

So I'm getting contradictory response from Axis.

What shall I do in this case? I don't Axis to ruin my Cibil score lol

 

[NAB]

Don't worry. No need to pay.
Also, you have the written proof as well in case required.

 

[dravidsarang]

I called Axis Bank to close my Credit card. I was charged Rs 500 + GST on the card as renewal fees. but I did not use the credit card after the fees were posted. Customer care took up my request and I asked them to reverse the fees. After that, my credit card statement was generated and I got a bill for Rs 590, after 2 days, I got an email from Axis that my Card is closed and fees had been reversed, but I still had to pay the due as reversal does not count as payment. So I sent another email that if I pay the due, how do I get the money back.

After that, I got another email saying that I do not need to pay anything as reversal is already done and I have no dues pending.

So I'm getting contradictory response from Axis.

What shall I do in this case? I don't Axis to ruin my Cibil score lol

Though you have already received a response regarding nothing to pay, you are safe with the written communication.

Answer to the question "How do we get money back" from AXIS(in case the fees was paid): Axis asks for a blank cancelled cheque image (submitted on chat) and transfer amount in a week time post communication.