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Regarding Fi Account Freeze

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Chaitanya-a said:
I don't understand why people have so much belief in neo banks which have zero physical presence that they open salary account with them.

You still have option to take out your money and shift to traditional bank for salary account. Live your life peacefully.
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I have zero rupees in my salary account. i keep amount approximately 3 days every month and then i transfer it to other bank account.In 3 days i complete all cashback and fi points task.
 
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I think you guys should directly deal with federal bank in this regard. Although my account has never been blocked, but one time my transaction got failed and amount was deducted. At that time FI customer care was not responding properly, I directly communicated with federal bank over mail. And they resolved it in time.
 
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simplewarrior said:
I think you guys should directly deal with federal bank in this regard. Although my account has never been blocked, but one time my transaction got failed and amount was deducted. At that time FI customer care was not responding properly, I directly communicated with federal bank over mail. And they resolved it in time.
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I try to contact federal bank on twitter via message. This reply i received from twitter team.

Thank you for reaching out to us.
We would like to inform you that there is a dedicated customer support to rectify concerns related to EpiFi Banking.
We request you to connect with the concerned team on below mentioned details.
Customer care Number : 080-47485490
Email id : help@fi.care
 
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simplewarrior said:
I think you guys should directly deal with federal bank in this regard. Although my account has never been blocked, but one time my transaction got failed and amount was deducted. At that time FI customer care was not responding properly, I directly communicated with federal bank over mail. And they resolved it in time.
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Now i am in touch with fi twitter team because last time my salary verification complete in one day when i complain on twitter...hoping for best
 
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sshah6416 said:
I try to contact federal bank on twitter via message. This reply i received from twitter team.

Thank you for reaching out to us.
We would like to inform you that there is a dedicated customer support to rectify concerns related to EpiFi Banking.
We request you to connect with the concerned team on below mentioned details.
Customer care Number : 080-47485490
Email id : help@fi.care
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Mail them directly with mentioning your account number. Dont mention it is a fi account. Since the bank account is with federal, they have the actual responsibility of your account.
 
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simplewarrior said:
I think you guys should directly deal with federal bank in this regard. Although my account has never been blocked, but one time my transaction got failed and amount was deducted. At that time FI customer care was not responding properly, I directly communicated with federal bank over mail. And they resolved it in time.
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My fi account unfreeze today..Its credit freeze because some business transaction according to them. i provide screenshot of one of transaction them on twitter and prove thatits self transfer only.
 
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Was anyone successful in unfreezing the Fi account? I did make use of the Rupay credit card to savings account transfer a week back. After that, they have patched it. Today I used the debit card for a genuine transaction and the notification appeared saying "Suspicious activity detected, credit freeze enabled".

Anyone had a similar experience?
 
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Tejo said:
Customer should mail to you* with kyc soft copy. Ask him to write "the transaction is by me for goods, I didn't raise any fraud transaction report or chargeback"

Forward it to pno of BOI, if there was no reply or unblock even after 2 weeks, complain to rbi and ask for a compensation of 25% of blocked ac balance. Add masala, saying the ac freeze resulted him financial loss and made you can't competitive in market with other players. Say that yourself tried your level best but the bank didn't help, the responsible PSB is lazy, misusing it's powers without customers complaint.

F**k that BOI, no.1 bsdk bank, it doesn't accept fraud transaction complaints from other banks, but how could it can complain ... misusing PSB powers 🤬 ?
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What is the entity name of Fi.Money? I want to file a complaint with RBI ombudsmen but cannot find epiFi Wealth Pvt. Ltd. and epiFi Technologies Pvt. Ltd. in the list of entities on the complaint form.

Cybercrime is telling me that they have send NOC for unfreezing bank account but Fi is saying they have not received it.

I already filed RBI complaint against federal bank but case got close with no option to appeal.
 
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hs23 said:
What is the entity name of Fi.Money? I want to file a complaint with RBI ombudsmen but cannot find epiFi Wealth Pvt. Ltd. and epiFi Technologies Pvt. Ltd. in the list of entities on the complaint form.

Cybercrime is telling me that they have send NOC for unfreezing bank account but Fi is saying they have not received it.

I already filed RBI complaint against federal bank but case got close with no option to appeal.
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Register a complaint against epiFi in National consumer helpline not RBI as It isn't a financial institution.
 
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RajMahadik said:
IT ACT - IPC 499 -

Sending defamatory messages by e-mail ( txn marked as trade / business falsely)

IPC 406 - criminal breach of trust

IPC Section 409 - Criminal breach of trust by public servant / banker /merchant
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Thank you, I have already threatened the Federal bank and Fi twitter team to resolve this by today else they can expect a legal notice and complaint in national consumer helpline on monday.
 
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hs23 said:
Thank you, I have already threatened the Federal bank and Fi twitter team to resolve this by today else they can expect a legal notice and complaint in national consumer helpline on monday.
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You ll get surely resolution out of this... as they ve falsely credit/debit freeze account for no reason...
 
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hs23 said:
My FI account is frozen and I have 1.5Lakhs there. Federal bank said its due to cybercrime complaint from Trichy Tamil Nadu Police, cybercrime doesnt reply. Transaction is from customer and he said he has not filed any complaint. Any one faced this issue? Shall I open a new thread for this?
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Mine also frozen from Feb with 1.6L
Same reason cuber crime report
No solution till date
No proof given by them
 
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