Got a call from Axis today, due to RBI CMS complaint. The person said, he'll write to the concerned team to rectify the issue of not allowing my Axis card on MagicBricks for to rental payments.I had made the 1st payment in Aug which was successful.
When I tried to make the 2nd transaction in Sep, it was declined due to 'security reasons'.
I raised SR for this and the same was closed with stating there are restriction on rental merchants!
On one hand Axis is promoting use of their card on this merchant and on other hand it is declining the transactions done on this merchant!
On the face of it, this looks fraudulent promotion being conducted by Axis where 1st month's transaction goes through but the 2nd month's for which the accelerated reward points is due is being declined.
Escalated to PNO and RBI via CMS
Hence, would definitely suggest escalating to RBI CMS if you have genuine rental payments which Axis is declining