(Resolved) SBI Bank Account STOP (Freeze) due to KYC

[harshgupta940]

Yesterday I received this email from SBI

Dear Customer, STOP has been placed on your Acc XXXXX for the reason KYC Updation Overdue.-SBI Please do not reply to this auto generated email. For any query, please contact our toll free number 18001234 & 18002100.

I want to know how can I solve this issue as this is a very old account and the home branch is 1400Km far away as I migrated from that place.

So can I do my KYC from the branch nearby or in worst case can I close the account from a nearby branch.

Another thing, while filing ITR this account was Nominated for my Refund but when I received this email I instantly removed this account from my bank accounts in the profile section and nominated another account will I receive my refund in that account?

 

[Premium]

@Premium bro thanks for Yr support. This might be a bit long. Sorry for tat. As usual branch ppl was of no help. So I tried to get contact of someone who can help and finally got one such a person from a SBI branch of one other city. And that person was able to find the issue.
The issue was someone has put a "stop transfer" in one of my MOD account (not on the whole CIF)which was created in 2021.
After a lot of deliberation, I found that there was a practice in my SBI branch(around post covid time -exactly the time wen i encountered this issue for the first time ) to put this "stop transfer" especially for salary account citing KYC non compliance as the reason.
And wen we visit the branch regarding the same and submit our KYC docs, they update our KYC but also used that docs and apply for credit card or personal loan. (Luckily I escaped that trap as I couldn't visit the branch at that time but instead mailed my docs for KYC).

So I had this issue of KYC non compliance creeping up whenever that specific MOD account needs to be broken down for transaction.

So finally i had this issue resolved by removing "stop transfer" from that specific MOD account.

Thank god your issue was resolved. These a**holes really make life of public complicated for no reason apart from their greed.

 

[anujdit]

@Premium bro thanks for Yr support. This might be a bit long. Sorry for tat. As usual branch ppl was of no help. So I tried to get contact of someone who can help and finally got one such a person from a SBI branch of one other city. And that person was able to find the issue.
The issue was someone has put a "stop transfer" in one of my MOD account (not on the whole CIF)which was created in 2021.
After a lot of deliberation, I found that there was a practice in my SBI branch(around post covid time -exactly the time wen i encountered this issue for the first time ) to put this "stop transfer" especially for salary account citing KYC non compliance as the reason.
And wen we visit the branch regarding the same and submit our KYC docs, they update our KYC but also used that docs and apply for credit card or personal loan. (Luckily I escaped that trap as I couldn't visit the branch at that time but instead mailed my docs for KYC).

So I had this issue of KYC non compliance creeping up whenever that specific MOD account needs to be broken down for transaction.

So finally i had this issue resolved by removing "stop transfer" from that specific MOD account.

Can we see such 'STOP transfer' in internet banking corresponding to MODs?

 

[fin_avid]

Can we see such 'STOP transfer' in internet banking corresponding to MODs?

No we can't see tat in our internet banking login.. In my case all my MOD were showing as normal oly. It was found by a person(one other SBI branch) who personally helped me thru a contact I obtained. At the end I myself looked my account in their system, which showed the exact MODs and their status in our account homepage itself (in their system ) .. my branch ppl were reluctant to check tat even.

 

[hundredth]

SBI customer care helpline (and communication form the bank) says that this re-kyc can be done at your nearest branch (anywhere in India). No need to visit home branch.

I am surprised how people here got it done via email and phone. You must be extremely lucky because typical SBI branch will neither read emails nor receive phone calls. Many times the listed number is not in service and even if you manage to get a working number nobody will pickup the call.