The maximum amount you can get for your exchange is the one displayed in the app or on the website. However, it is not guaranteed that you will receive this full amount. Flipkart, in particular, rarely offers the maximum value—they always deduct something.
On the other hand, if you exchange your phone directly with Samsung, there is a higher chance that you will receive the exact amount shown in the app. In my case, I received the exact amount displayed on the website, without any deductions—not even a single rupee. However, such cases are rare. I was able to get the full amount because my phone was in excellent condition.
Samsung uses the same diagnostic tool{Cashify Diagnosis} to assess your phone’s connectivity. Minor scratches usually don’t matter much, but there should be no dents, and the phone should be in good working condition. If these conditions are met, you will most likely receive the full exchange amount.
As for Cashify, they have a diagnostic tool that you can download to check your phone’s condition. The tool runs a series of tests, and if your phone passes all of them, you will receive the full exchange amount. However, for every failed test, the exchange value will be reduced accordingly. You can download the tool before the exchange to get an estimate of whether you will receive the full value for your phone or not.