SBI card unable to change my email address

[shivkumar]

I need some info.. my SBI credit card got delivered recently.. while filling the form the agent made a mistake in my email address..

I have setup login for the card both through website & app.. I am unable to change the email Id..

Can someone guide how can I do the same..

 

[shivkumar]

Is this 90 days waiting period also applicable on phone number change?

I think yes. I checked around 25th December. Both email & phone was not allowed.

I checked yesterday I am able to update both. I got my card & signed online around 2nd October.

 

[bibak]

I was also having same problem in July I got my sbi simply save credit card with limit of 72k and my email was entered wrong but mobile number was correct..

After many times trying to correct the email I tried but after October I was successful in change through OTP mode through app ..

You have to wait for atleast 3 months successful bill generation after this you can update your email id through application.

 

[NShah]

Even i can't update my email ID from app. 45+ days since i activated card. Email ID section is blank for me.. Any update on your problem?

Iska kuch solution Mila ? 3 months wait karna hi padenga kya ?

 

[Shubham Yadav]

Iska kuch solution Mila ? 3 months wait karna hi padenga kya ?

WAITING period only one month hota h

 

[NShah]

WAITING period only one month hota h

Ek month to ho gya email Kiya tha 2times request reject kar diya
Kitne hutiye hai sbi Wale card pe email address update nahi kiya
mere pass already 2 year se sbi credit card hai fir bhi

 

[Shubham Yadav]

Ek month to ho gya email Kiya tha 2times request reject kar diya
Kitne hutiye hai sbi Wale card pe email address update nahi kiya
mere pass already 2 year se sbi credit card hai fir bhi

first time change krwa rahe ho ?

 

[AkashnAkashn is verified member.]

Iska kuch solution Mila ? 3 months wait karna hi padenga kya ?

Yes 3 months compulsory

 

[NShah]

first time change krwa rahe ho ?

Sbi cashback card approved hua tha usme email id registered nahi hai 🥲 Aur ab add kar raha hu to error aa raha
Email Kiya to request reject kar diya

 

[shivkumar]

Sbi cashback card approved hua tha usme email id registered nahi hai 🥲 Aur ab add kar raha hu to error aa raha
Email Kiya to request reject kar diya

around 3 to 4 months... you will get the option in the mobile app.. I faced the same issue.. no other way.

 

[chronos]

Iska kuch solution Mila ? 3 months wait karna hi padenga kya ?

Yup can confirm that its 3 months or more.

I was pulling my hair with this issue for quite a while. They somehow took my office email address even when I had used my personal email while registering. Since I was about to leave that company, I would lose access to that email. I tried a tonne of things - app, website, email, customer support, nodal officer too (they didn't even reply to this). Not one these communication channels told me that I had to wait certain months before changing 🤦‍♂️. I had finally given up after getting "can't change due to internal policy everywhere".

I then yesterday had to speak with customer care for a billing issue and also asked if he could change it. He then told me to write an email to "kyc@sbicard.com". Guess what! that email address does not exist 🙃.

I then found this thread while searching for their support email and checked the app and viola! it worked this time 😀

When I had tried it for the first time it was about a month after I got it, now its been about 6 months.