SBI Cashback Card - Eligible Cashback Not Credited After Refund

[Astraea]

Hey everyone, I’m stuck with an SBI Cashback Card issue and wanted to check if anyone’s faced something similar.On Sep 17, I made a big Amazon purchase (₹72k) with my SBI Cashback Card, but the order got cancelled and refunded (got the refund email on Sep 20). I had to re-pay the same amount again on Sep 18 for the order. I thought I’d get 5% cashback for this spend, but SBI gave me only ₹1,500 when I should have got ₹4,700.

Their customer care says I hit the ₹5K monthly cashback cap, so they won’t give cashback on the fresh transaction—even though the first one was refunded before the statement date. I’ve tried escalating with proof (Amazon refund mail & my statement), but still no luck.

Has anyone managed to get their cashback after raising a complaint? Or am I just stuck with this? Any tips or similar experiences would or similar experiences would help!

Thanks!

 

[Dr.AMAN]

It is an age old problem of SBI cashback card. The worst part is that if u purchase an item online worth Rs 1 lakh on the 1st day of ur statement and suppose due to any reason that product is cancelled/returned then for the rest of the month u wont get any cashback( because u have hit Rs 5k CB limit) even though u have technically not used any limit at all. Havent faced this issue. Maybe others here can help better.