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SBI UNIPAY axis airtel bill payment id failing (money being debited)

i also faced this issue today, 10k deducted from my hdfc account, got transaction fail message and payment also not credited into my credit card :(
so, this is now becoming a common phenomena...are you able to lodge a complaint in the customer portal
 
I tried to pay bills of axis airtel CC bill if Rs. 7686.36. The money was debited from my HDFC bank debit card but it shows failed
Now when I will get back my money ?
It is very problematic as if it takes time to get the money, then paying the CC bill within due date will become difficult.
Any customer care number of SBI Unipay?
Not able to raise complaint in the portal also..
whereas, HDFC bank took my complaints very swiftly
mail to merchant@sbi.co.in
They'll respond within few hours !!

Either they'll settle the txn....if not you'll receive refund in 2-3 days.

So don't worry its very safe site.

See my attached mail...they have responded in almost 2hrs !!
 

Attachments

mail to merchant@sbi.co.in
They'll respond within few hours !!

Either they'll settle the txn....if not you'll receive refund in 2-3 days.

So don't worry its very safe site.

See my attached mail...they have responded in almost 2hrs !!
Your bill payment is settled to credit card?
As i have paid on 9th but got failed msg from sbi unipay. But checked today payment of credit card is showing in my unbilled section of indusind credit card
So confused now whether they will be reversing the payment or not
 
Your bill payment is settled to credit card?
Yes...reflected 2 days later !
As i have paid on 9th but got failed msg from sbi unipay. But checked today payment of credit card is showing in my unbilled section of indusind credit card
So confused now whether they will be reversing the payment or not
When the payment is reflecting in unbilled section then why will the payment be reversed ??
 
mail to merchant@sbi.co.in
They'll respond within few hours !!

Either they'll settle the txn....if not you'll receive refund in 2-3 days.

So don't worry its very safe site.

See my attached mail...they have responded in almost 2hrs !!
I send two mails. one mail i have not received any reply till now
but for other mail, I got reply within 2 hours
Dear Sir/Madam,

With reference to trail mail, we wish to advise that the below mentioned transaction was processed successfully and settled with concerned merchant.

Kindly find the details below for your reference.


ECHEQUE_NO
CREATION_TIME
LAST_MOD_TIME
ECHEQUE_AMOUNT
TRANSACTION_AMOUNT
STATUS_DESCRIPTION
THIRD_PARTY_REF
CORP_REF_NO
MERCHANT_CODE
PAYMENT_MODE
CPxxOCNM6
14-08-2024 07:34
14-08-2024 07:34
xx86.36
xx86.36
Completed Successfully
32xxx3425
SB414227xxxxM62A
SBIUNIPAY
OtherDebit

But in the axis credit card it is not showing till now...what to do?
should I wait for few days to appear in the axis app?
or Will I write to axis bank now with this reference?
Do you know any email of axis bank credit card?
 
I send two mails. one mail i have not received any reply till now
but for other mail, I got reply within 2 hours
Dear Sir/Madam,

With reference to trail mail, we wish to advise that the below mentioned transaction was processed successfully and settled with concerned merchant.

Kindly find the details below for your reference.


ECHEQUE_NO
CREATION_TIME
LAST_MOD_TIME
ECHEQUE_AMOUNT
TRANSACTION_AMOUNT
STATUS_DESCRIPTION
THIRD_PARTY_REF
CORP_REF_NO
MERCHANT_CODE
PAYMENT_MODE
CPxxOCNM6
14-08-2024 07:34
14-08-2024 07:34
xx86.36
xx86.36
Completed Successfully
32xxx3425
SB414227xxxxM62A
SBIUNIPAY
OtherDebit

But in the axis credit card it is not showing till now...what to do?
should I wait for few days to appear in the axis app?
or Will I write to axis bank now with this reference?
Do you know any email of axis bank credit card?
Wait for few days the amount will start reflecting with the txn date !!
 
I send two mails. one mail i have not received any reply till now
but for other mail, I got reply within 2 hours
Dear Sir/Madam,

With reference to trail mail, we wish to advise that the below mentioned transaction was processed successfully and settled with concerned merchant.

Kindly find the details below for your reference.


ECHEQUE_NO
CREATION_TIME
LAST_MOD_TIME
ECHEQUE_AMOUNT
TRANSACTION_AMOUNT
STATUS_DESCRIPTION
THIRD_PARTY_REF
CORP_REF_NO
MERCHANT_CODE
PAYMENT_MODE
CPxxOCNM6
14-08-2024 07:34
14-08-2024 07:34
xx86.36
xx86.36
Completed Successfully
32xxx3425
SB414227xxxxM62A
SBIUNIPAY
OtherDebit

But in the axis credit card it is not showing till now...what to do?
should I wait for few days to appear in the axis app?
or Will I write to axis bank now with this reference?
Do you know any email of axis bank credit card?
today i have got the same reply, but have n't received amount neither in my credit card nor in my savings account, have you git any progress?
 
today i have got the same reply, but have n't received amount neither in my credit card nor in my savings account, have you git any progress?
No till now no credit in my credit card...but in the mean time I have received the 1% cashback in my HDFC DC...that means it is out from HDFC..so it must be credited to my axis card..let me wait...hope my money is safe with sbi
 
Last edited:
Now the problem is after the failiure of SBI Unipay, I paid the amount by Canara Setu...Now My credit card does not have any outstanding...
In this situation, whether the money will return to my credit card as It will increase my credit limit that the approved limit..
Is it allowed..
What to do..please suggest...I do not have any saving account with axis
 
Now the problem is after the failiure of SBI Unipay, I paid the amount by Canara Setu...Now My credit card does not have any outstanding...
In this situation, whether the money will return to my credit card as It will increase my credit limit that the approved limit..
Is it allowed..
What to do..please suggest...I do not have any saving account with axis
if sbi unipay credit amount into your axis credit card, then it will add up into your axis credit limit, something like amount due in minus.

update from my side still no amount has settled into my credit card, but got cashback of my hdfc debit card
 
Now the problem is after the failiure of SBI Unipay, I paid the amount by Canara Setu...Now My credit card does not have any outstanding...
In this situation, whether the money will return to my credit card as It will increase my credit limit that the approved limit..
Is it allowed..
What to do..please suggest...I do not have any saving account with axis
one more question is canara setu more reliable than sbi unipay?
 
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