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SBI Unipay: Credit Card Bill Payments Failed - Customers Struggle with Refunds

I Finally received the refund today for failed transaction on 24th March, exactly 14 days later. Not sure what worked email or DM to Bharat Bill pay on X
 
Contrary to the experience on SBI Unipay reported here, my experience with it is good so far. I have so far paid around 10+ CC bills in March & April and all have went through and got credited successfully without any issues. I have paid for Amex, HDFC, ICICI, AU, Axis, BOB, IDFC credit card bills. I have always used Rupay CC (BOB Easy / IDFC / ICICI Coral) as the payment source and the bill amount varied from 1000 to 20000. [To pay the Rupay CC used as payment source, I use HDFC Bill pay with Platinum DC].
You used Rupay CC via UPI?
 
I also received 5k rs refund from idfc after 7 days. I started payment dispute on the app for failed transaction 3 days back.
 
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