-
Hey there! Welcome to TFC! View fewer ads on the website just by signing up on TF Community.
SBI Unipay: Credit Card Bill Payments Failed - Customers Struggle with Refunds
- Thread starter TechnoFino
- Start date
-
- Tags
- sbi unipay
hirenb93
TF Neo
already sent on 29th March to support.bbps@sbi.co.in (no reply) and today is sent to rinb.customer@sbi.co.in
Received refund for 22nd march txn.
Not sure which triggered this, but I had raised dispute yesterday with HDFC.
Refund txn narration is this: CRV POS 512************* *SBIUNIPAYDBCAR
And yes had twitted, rubbish support there. Had mailed to both rinb.customer@sbi.co.in & support.bbps@sbi.co.in , had no reponse back.
Maybe I am wrong, but I have my bets on HDFC in accelerating this.
kundansonu173
TF Buzz
I am still waiting for 21st March txn(HDFC DC), whom did you contacted in HDFC, RM or is there some other contact number.
rixypanther
TF Select
Strange
TF Prestige
sent email to which email id?
rixypanther
TF Select
This mail id email.services@axisbank.com
kundansonu173
TF Buzz
Are you guys asking for compensation as per the RBI circular ?
Phonebanking. Being an imperia helped to get better instant support, but I hope all users can raise dispute via phonebanking.
You should be able to do from here as well:
(a good guide by cardmaven)
0xpratyush
TF Premier
I just received my refund for 44500 bill payment.
I also got my refund today on my hdfc preferred plat dc. Btw i didn't do anything no email no tension whatsoever. Because it was 100rs transaction and considering sbi service i didn't waste my energy.
rockyBalboa
TF Ace
Anyone got refund for failed rupay cc UPI transaction? My transaction failed on 26th and still no refund.
Akash Topder
TF Premier
Got refunds for 2 failed transactions today. Those transactions were done on 25th March. That's 15 days! That too by repeatedly complaining on X.
Shraaj
TF Premier
I have received my refund after just two working days since the transaction day. I am happy with the fast processing time, and I think I can claim to be the fastest refund receiver. My transaction was made on April 6th, and today, I received an email from merchant@sbi.co.in stating that the refund has been successfully credited. I am now hoping that HDFC Bank will credit my money by the end of tomorrow, April 10th, 2024.
Here are the steps I took to get my refund quickly:
1. I took a screenshot of the SBI UNIPAY page, which showed that payment was debited. I sent an email to support.unipay@sbi.co.in, support.bbps@sbi.co.in, rinb.customer@sbi.co.in, and cm2it.cms@sbi.co.in, attaching the screenshot. Luckily, only BBPS SBI responded to me within 11 minutes. They said that the refund would come in 3-5 working days.
2. I was not sure about this, so I also emailed the HDFC Classic Banking Desk and HDFC Support. I then emailed the Nodal Officer to inform both parties to reverse my refund back. Despite this, I was still not convinced, so I emailed merchant@sbi.co.in. I also copied agmcustomer.lhomah@sbi.co.in and blind copied bbps.ops@npci.org.in and bbps@npci.org.in.
3. After that, I tweeted on Twitter to the BBPS (Bharat Bill Payment Service) Page. They took some screenshots from me and said to wait for some time. Later on, the SBI Merchant email ID responded to me with a screenshot.
I made sure to email every possible contact with HDFC Bank, SBI, and BBPS to speed up the refund process.
@sxchzy Thank You for this E-mail merchant@sbi.co.in it worked for me.
Here are the steps I took to get my refund quickly:
1. I took a screenshot of the SBI UNIPAY page, which showed that payment was debited. I sent an email to support.unipay@sbi.co.in, support.bbps@sbi.co.in, rinb.customer@sbi.co.in, and cm2it.cms@sbi.co.in, attaching the screenshot. Luckily, only BBPS SBI responded to me within 11 minutes. They said that the refund would come in 3-5 working days.
2. I was not sure about this, so I also emailed the HDFC Classic Banking Desk and HDFC Support. I then emailed the Nodal Officer to inform both parties to reverse my refund back. Despite this, I was still not convinced, so I emailed merchant@sbi.co.in. I also copied agmcustomer.lhomah@sbi.co.in and blind copied bbps.ops@npci.org.in and bbps@npci.org.in.
3. After that, I tweeted on Twitter to the BBPS (Bharat Bill Payment Service) Page. They took some screenshots from me and said to wait for some time. Later on, the SBI Merchant email ID responded to me with a screenshot.
I made sure to email every possible contact with HDFC Bank, SBI, and BBPS to speed up the refund process.
@sxchzy Thank You for this E-mail merchant@sbi.co.in it worked for me.
Attachments
Last edited: