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Seeking Advice: How to Clear or Restructure Old HDFC Credit Card Dues from 2013

elvisjj

TF Buzz
Hi everyone,

I need guidance regarding an old credit card issue. Back in 2010, I got an HDFC Bank credit card with the help of my brother. I used it responsibly for the first few years, paying dues on time. However, due to financial difficulties and personal problems, I defaulted on payments around 2013-2014.

Fast forward to now—after many years, my financial situation has stabilized, and I genuinely want to clear my pending dues. However, I’m also curious if restructuring the debt could be an option. I haven’t been in contact with the bank about this for a long time, and I’m not sure how to approach them or what the process would look like.

Could anyone advise me on the following:
  1. How should I reach out to the bank to discuss this?
  2. Are there any specific contacts (email id's or agents etc.,) I should look for?
  3. Would the bank consider restructuring the dues into manageable EMIs, or is settlement my only option?
  4. What are the pros and cons of settlement versus restructuring in terms of credit score?
Any insights or similar experiences would be greatly appreciated.

Thank you in advance!
 

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