Should I go for RBIO against Bandhan Bank?

[vchouksey80]

Hi guys,

I have taken home loan from Bandhan Bank 3 years back. My colony has very limited financer so opted Bandhan Bank,

Initially they offered me 6.75% ROI after RBI repo rate increase they increased it to 9.75%, they kept my EMI as it is and increased emi tenure without my consent.

Now in December 24, I personally visited them to do a part payment of 5lac, along with I requested them
1. Part payment should affect my tenure, not reducing emi
2. Considering relationship they should decrease ROI from 9.75
3. Increase my current EMI

These 3 request they have taken written request and for EMI conversion they ask for fees.

Now after that part payment was settled and they reduced my EMI,

Since then I'm calling them and dropping emails they are fully ignoring me and I can't personally visit as I am out of home town for office work.

I have warned them that I will complain to RBI yet these people are on full ignorance mode.

I need your suggestion, is my case eligible for RBIO complaint?
Or any other way to escalate this to higher authority...

Your response is highly appreciated...

 

[vchouksey80]

@sjmajumder - any suggestions?

 

[sjmajumder]

@sjmajumder - any suggestions?

Did you agree to the pay the fees for reducing tenure?

 

[vchouksey80]

Did you agree to the pay the fees for reducing tenure?

Yes, I have given cheque for that, but my issue is they didn't act on my single request for months, they can't do or practice anything by themselves right?

How come they reduce my EMI when I explicitly asked to increase it.

 

[alokatzenith]

Please raise your concern with the bank's grievance redressal team. Once you don't get the satisfactory reply from them move to RBIO.

 

[vchouksey80]

Please raise your concern with the bank's grievance redressal team. Once you don't get the satisfactory reply from them move to RBIO.

I did email to pno@bandhanbank.com twice, but no response

 

[sjmajumder]

I did email to pno@bandhanbank.com twice, but no response

You can escalate to RBIO.

 

[vchouksey80]

You can escalate to RBIO.

I have not taken photo of my written complaint but I have 2 cheque photo, one I gave for part payment and other for EMI conversion fee,
They may lie or may say anything to weak my case

 

[alokatzenith]

I did email to pno@bandhanbank.com twice, but no response

Wait for a while 15 days or so and then approach RBIO stating that bank is not responding to your mail.