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Should I go for RBIO against Bandhan Bank?

vchouksey80

TF Select
Hi guys,

I have taken home loan from Bandhan Bank 3 years back. My colony has very limited financer so opted Bandhan Bank,

Initially they offered me 6.75% ROI after RBI repo rate increase they increased it to 9.75%, they kept my EMI as it is and increased emi tenure without my consent.

Now in December 24, I personally visited them to do a part payment of 5lac, along with I requested them
1. Part payment should affect my tenure, not reducing emi
2. Considering relationship they should decrease ROI from 9.75
3. Increase my current EMI

These 3 request they have taken written request and for EMI conversion they ask for fees.

Now after that part payment was settled and they reduced my EMI,

Since then I'm calling them and dropping emails they are fully ignoring me and I can't personally visit as I am out of home town for office work.

I have warned them that I will complain to RBI yet these people are on full ignorance mode.

I need your suggestion, is my case eligible for RBIO complaint?
Or any other way to escalate this to higher authority...

Your response is highly appreciated...
 
I have not taken photo of my written complaint but I have 2 cheque photo, one I gave for part payment and other for EMI conversion fee,
They may lie or may say anything to weak my case
If you have RBIO in mind, you should make all interactions with the bank through written channel only. Preferred mode is e-mail. In case you are submitting written application in branch make sure you take a signed and stamped copy. Merely taking photos of letters submitted is not proof enough that you have actually submitted.
 
If you have RBIO in mind, you should make all interactions with the bank through written channel only. Preferred mode is e-mail. In case you are submitting written application in branch make sure you take a signed and stamped copy. Merely taking photos of letters submitted is not proof enough that you have actually submitted.
Yes, you are right. I did mistake that I have not asked for receiving.

There are emails but they are one sided from my side they have not responded, except for statement and interest certificate,
 
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