Infinia [Solution Provided] Payzapp Shop Bonus Points Not Credited

[SmartSave]

Folks!

So I've been using Payzapp Shop's section to do some transactions on Jockey / Myntra, etc. with their ads showing 10x / 5x bonus reward points for Infinia.

After the statement got generated, I got only the base RPs. When I asked the bank, they say they can't credit because it's not done through Smartbuy. What sort of scam is this?

If Payzapp Shop section links don't give the bonus reward points, then why even advertise or link from the app? It feels so misleading.

Anyone else faced this? What did you do?

 

[SmartSave]

Hi @SmartSave , Hope this screenshot is for direct Myntra purchase on Payzapp shop section. For E Vouchers purchase, I am getting only Payzapp payment options. Direct CC payment option is not available.

Yeah. Purchases for direct within the Shop Section. Vouchers you won't get such an option and I think they do credit relevant points when making payment through Payzapp.

 

[ak_1978]

I too am currently in the same situation. Didn't get the 5X points and am now interacting with bank folks for the credit of these points. What I am amazed at is the way some of you folks have screenshot for everything. Do you maintain step-by-step screenshot? If not, please help a tech noob and let me how to dig out older screenshot.
The OTP suggestion is a good one. My OTP is from JM-SMARTBY

 

[ak_1978]

I am continuing to face non-credit of extra points. Call centre claims to have 'solved' my query but no credit of points. I am now unsure if I should raise this to the PNO. Anyone have the e-mail ID/contact of the PNO or even general advice? Thanks in advance.

 

[tachniki]

There is no way to get screenshot if you have not taken during transaction.

I too am currently in the same situation. Didn't get the 5X points and am now interacting with bank folks for the credit of these points. What I am amazed at is the way some of you folks have screenshot for everything. Do you maintain step-by-step screenshot? If not, please help a tech noob and let me how to dig out older screenshot.
The OTP suggestion is a good one. My OTP is from JM-SMARTBY

 

[ak_1978]

There is no way to get screenshot if you have not taken during transaction.

Noted. Thanks for that

 

[srai98]

Today my statement for DCB was generated and I also didn't get 5x points for shopping on Myntra via Payzapp. The merchant name is Myntra via Smartbuy which should have given me the points. Have raised it to them