Axis Magnus [Solved] Axis Magnus fee reversal with 12L spends

[WhoU]

I had more than 12L spends but less than 15L spends in card anniversary year. I raised a request to customer care and they said fee will be waived off and took a request last week.
The request was closed yesterday saying fee will be reversed, but today the waiver is still not reflecting in Unbilled spends.
So experienced folks, does it take some time? Or shall I escalate this? CC is not helpful as they are asking me to wait.
Also, the fee was added in last statement. Shall I pay if waiver is added before due date? Or shall I only pay total outstanding whenever it gets reduced by the fee amount?

 

[D₹V]

I had more than 12L spends but less than 15L spends in card anniversary year. I raised a request to customer care and they said fee will be waived off and took a request last week.
The request was closed yesterday saying fee will be reversed, but today the waiver is still not reflecting in Unbilled spends.
So experienced folks, does it take some time? Or shall I escalate this? CC is not helpful as they are asking me to wait.
Also, the fee was added in last statement. Shall I pay if waiver is added in this statement? Or shall I only pay total outstanding whenever it gets reduced by the fee amount?

Call retention team, they'll happily refund the fees.

 

[WhoU]

Call retention team, they'll happily refund the fees.

Does that happen instantly? Or it takes time after they take the request?

 

[D₹V]

Does that happen instantly? Or it takes time after they take the request?

Say them you want to close your card & want to talk with retention team.

You were promised fee waiver via retention team earlier & was asked to call back when fees charged to get waiver.

They'll connect you with team.

 

[D₹V]

Does that happen instantly? Or it takes time after they take the request?

I'm not sure about the time but shouldn't take more than 24 hrs.

 

[WhoU]

Update: Got the reversal.
Learning: Patience is key.

 

[D₹V]

Update: Got the reversal.
Learning: Patience is key.

Congratulations 🎉.

You can mark it as solved in heading.

 

[WhoU]

Congratulations 🎉.

You can mark it as solved in heading.

Btw shall I pay the fees since it was billed and reversal came in current period?
Or they will consider reversal as payment/cancellation of fee txn?

 

[CMGCMG is verified member.]

Btw shall I pay the fees since it was billed and reversal came in current period?
Or they will consider reversal as payment/cancellation of fee txn?

Check what is your current outstanding. It should be 0.

Also, can you DM me?

 

[WhoU]

Check what is your current outstanding. It should be 0.

Also, can you DM me?

Yeah that is 0. Sent you DM.

 

[D₹V]

Yeah that is 0. Sent you DM.

As per MITC, reversal should be considered as payment.

Showing fees reversal only in statement na?

 

[rajcasio]

Btw shall I pay the fees since it was billed and reversal came in current period?
Or they will consider reversal as payment/cancellation of fee txn?

On safer side pay the bill with annual fees. You can use the reversal amount later.

 

[WhoU]

View attachment 36533
As per MITC, reversal should be considered as payment.

Showing fees reversal only in statement na?

Yeah it’s showing as reversal.

 

[WhoU]

On safer side pay the bill with annual fees. You can use the reversal amount later.

Thing is, I am not sure till when I will be using 12k on this card. It’s almost of no use post Sept devaluation. Only eazydiner and BMS, won’t amount to 12k soon.

 

[D₹V]

Yeah it’s showing as reversal.

Then don't pay, download MITC document file for future purposes 😜.

As per MITC, you have nothing to do now.

 

[CMGCMG is verified member.]

Thing is, I am not sure till when I will be using 12k on this card. It’s almost of no use post Sept devaluation. Only eazydiner and BMS, won’t amount to 12k soon.

For further confirmation, please contact the Mail Premium Experience team and inquire whether a refund is considered as a payment and if there is any outstanding amount that you need to pay.

 

[bigbrain]

I have spent 13.5 lakhs and they denied fees waiver when I called last week. Did you wait for the fees to be reflected in the statement?
I am expecting fees to be charged around 16Dec.

 

[CMGCMG is verified member.]

I have spent 13.5 lakhs and they denied fees waiver when I called last week. Did you wait for the fees to be reflected in the statement?
I am expecting fees to be charged around 16Dec.

You need the fee to be charged and 0 transactions after that. Before fee is added to the card, they won't do anything.

You can also close the card once the fee is added(works for any Axis bank card). They will reverse the fee and close the card.

 

[WhoU]

I have spent 13.5 lakhs and they denied fees waiver when I called last week. Did you wait for the fees to be reflected in the statement?
I am expecting fees to be charged around 16Dec.

Yeah you need to wait. But just have them confirm on call that they will reverse the fee.

You will have to tell them if you don’t reverse, then will have to cancel the card. This words will make you eligible for fee reversal above 12L.

 

[adi]

Minimum spends required for fee reversal?