You are right, I just said what I said above is only for trying his chance. If emailing works, great, if not, well.
Let's say he fights with bank abt this, ofc we know it's an unreasonable request but loophole or not, icici have done this for few in the past, so it's not his problem, it's icici's problem. If he doesn't get it, then tough luck, but if he fights and get's it, then it sets a presidence. Also I would tell
@Adith that after fighting with icici let's say for few days or weeks or a month, if icici still doesn't budge then go to RBI obudsman. Tell them icici gave this feature to many when they launched the card, then why are they discriminating now. ICICI also did it without "official" statement or letter or anything on their website, so ICICI is fully at fault here, why should adith feel guilty about it?