Very true, it never happened to me and I am in Tier 1 city as well. Out of my more than 2,000 purchases in Flipkart and Amazon for the last 8 years I got only once a fake product for which I got refund from Amazon... Amazon was great those days.. Not sure I will get any refund so easily now...It mostly happens in Tier 2 and Tier 3 cities. I have never faced any such issues with Amazon or Flipkart over the years.
In those days , when I complain about some small service issue, the CS guys used to give me Rs100, Rs 150 or Rs50 gift vouchers just like that.
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