The Power of Credit Card Chargebacks: How Amex Sets the Gold Standard

[VicksJ]

When they provide a temporary credit, they don’t close the case immediately. In this particular instance, Mr. X uploaded proof of return and email communication with Amazon. This prompted Amex to close the dispute quickly and credit the money in the customer’s favor.

However, there is a possibility of rebilling if Amazon submits proof showing that the refund has already been processed.
I have personally seen cases where amex took 30 days to investigate and close the case.

ok so it is the amex india card or amex us card?

 

[TechnoFinoTechnoFino is verified member.]

ok so it is the amex india card or amex us card?

Amex US, but Amex India also follow same process

 

[TechnoFinoTechnoFino is verified member.]

I'm surprised anyone had to dispute amazon.com for a refund. I've never had an issue getting a refund for return. In fact, there have been many times, they refunded me if I had an issue and let me keep/dispose the product as I wish.

Yeah, it was also surprising for Mr. X.

Even after returning all the units, Amazon didn’t refund his money. Additionally, Amazon has still not processed refunds for two more orders, which were returned (canceled delivery).

 

[ontherocks]

Thanks, I have this bookmarked, I thought chargeback and disute are 2 different things..

When you talk to customer care, always use the term "dispute". If you start with the term "chargeback", you will waste 2-3 precious minutes of your life explaining.

 

[ontherocks]

 

[imdjay]

freight forwarder ,

@Aniket @D₹V kuch galat keh dia kya maine? 🤔

 

[TechnoFinoTechnoFino is verified member.]

freight forwarder ,

be ready to pay hefty duty on electronics then 😉

 

[Aniket]

@Aniket @D₹V kuch galat keh dia kya maine? 🤔

No bro 😜

 

[Aniket]

Yeah, it was also surprising for Mr. X.

Even after returning all the units, Amazon didn’t refund his money. Additionally, Amazon has still not processed refunds for two more orders, which were returned (canceled delivery).

Amazon is just following the footprint of Flipkart! 🤡

 

[TechnoFinoTechnoFino is verified member.]

Amazon is just following the footprint of Flipkart! 🤡

Flipkart's father Walmart 🤡

 

[imdjay]

be ready to pay hefty duty on electronics then 😉

#IYKYK . .

 

[D₹V]

@Aniket @D₹V kuch galat keh dia kya maine? 🤔

Nahi bhai 🤣

 

[VicksJ]

Amex US, but Amex India also follow same process

Follows the same process for chargeback yes, but the outcomes are different because of different rules in different countries. I have done chargeback multiple times with different bank and amex india is no different. They provide temporary credit and then refer it to investigation. Investigation time is shorter in amex though. For disputes less than 400 they straight away give permanent credit as it is not worth the investigation

 

[amitt319]

Amex is the best when it comes to chargebacks. Indian Banks are very slow and have tedious process with long forms for chargeback which makes it a hassle. Whenever I am unsure of any product or website, I put my purchase on Amex.

More important question is .. can or will Amex show same level of proactive resolution in India? Given that India has more stringent regulations and tougher competition.