Axis Atlas Tier benefit not provided by Axis

[Xaos]

I am in Atlas Gold Tier since this August and it is visible in my app as well. Now when I was traveling out of India, I noticed that app is showing only 4 international lounge access which should be more for Gold Tier. I sent a mail to them and they replied they will check. After almost 15 days of 3days wait, they are saying that I am in silver tier although I got the renewal benefit as per Gold and visible in app as well. No idea how to deal with such incompetency.

 

[nrj1007]

🪓 . .

 

[PaneerButterMasala]

Damn Axe Is.

 

[tachniki]

Keep escalating till all levels untill you are satisfied with 🪓💩

I escalated my missing cashback till NO. And finally got resolved.

 

[Infamous]

Another day, another let down by Axis. Why would citi even give them business?

 

[RathoreS]

Wont Gold Tier be applicable from next year onwards?

 

[nrj1007]

Wont Gold Tier be applicable from next year onwards?

Tier starts as soon as you reach the spends milestone.