I had asked a waiver for annual fee charged on my RBL World Safari Card. I got card recently and in call with support they told me that whenever charge is added I can call them and they will waive gull charges for me. Now when I raised this with customer care through mail they told they can give me waiver of rs 2000 only (not even GST) even though I told them that your customer execrable assured me of the same. So, should I raise this issue to principal nodal officer of RBL or should I just take 2000 reversal. And if I take reversal of 2000 will I get 3000 MMT voucher. Can you please guide on what should I do.
Part of their reply:
“We regret to inform you that as a customer service gesture we are only able to provide you the reversal of an amount of INR 2000 excluding 18%GST.
However, we would like to inform you that G.S.T levied is government tax which has been paid to government and is applicable on interest/charges/ fee levied on the card account and the same cannot be reversed. This is in accordance with the guidelines of government of India and is subject to change.
Further, if you want the same to be reversed without 18%GST than write us back a line of confirmation for same.”
