Today I got my first-ever statement for my new Tata Neu Infinity card, and it shows much less reward points than what I should have earned.

[CosmicCat]

Hello folks!

I got my Tata Neu Infinity Credit Card a few days ago, and the first-ever statement was generated yesterday, 1st September, 2023.

In this statement, I noticed that the reward points shown in the statement are much lower than what I should have earned.

Here, all the Bigbasket transactions you see were done in the Tata Neu app, and they should have earned flat 5% rewards (Not adding extra 5% of NeuPass, which should make the total to be 10%.)

Also, those two non-Tata transactions here—Reliance SMART and Amazon—should earn reward points of 1.5%.

And if you do a total, it comes out to be around ₹42. But they have shown ₹21 reward points here.

Even in HDFC MyCards portal, it shows the total points as ₹21.

What's wrong here? I talked to their customer support, and they were clueless.

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EDIT: It turns out they haven't added reward points for the last transaction dated 31-Aug-2023 for ₹435. Because when I excluded this transaction and did the total, it matches exactly with the reward points they have mentioned in the statement.

Does anyone know if they will credit the remainder NeuCoins in the next statement?

EDIT 2 (One month later): The October 2023 statement has been generated. Although the statement doesn't explicitly mention the remainder balance from the previous statement which wasn't credited last month, but when I calculated the total reward points for this month, it included the last month's remainder uncredited NeuCoins, too.

 

[Dharm]

After reading your message, I have checked my statement received today, and out of 19 transaction only 2 has base neu coins, not a single UPI transaction got 1.5% neu coins

 

[Dharm]

I have contacted, and they are saying that few transaction may take 7 days to reflect neu coins, so my some transactions neu coins will be reflected in next month, if this will not happen, I can call them again

 

[CosmicCat]

I have contacted, and they are saying that few transaction may take 7 days to reflect neu coins, so my some transactions neu coins will be reflected in next month, if this will not happen, I can call them again

I guess you're right. Because when I excluded the last transaction dated 31-Aug-2023 for ₹435 and did the reward points' calculation, I found that it matches exactly with the points they've mentioned in the statement.

But, regardless, they should at least add a disclaimer about it. In the statement, they didn't even mention the points individually besides each transaction. It's all blank. HDFC is really incompetent when it comes to UX.

 

[Dharm]

I guess you're right. Because when I excluded the last transaction dated 31-Aug-2023 for ₹435 and did the reward points calculation, I found that it matches exactly with the pojnts they've mentioned in the statement.

But, regardless, they should at least add a disclaimer about it. In the statement, they didn't even mention the points individually besides each transaction. It's all blank. HDFC is really incompetent when it comes to UX.

They told me same, that after excluding my last transaction, my points are matched, and last transaction points will be added next month

 

[hemant89]

I also checked my statement and the same thing, no points for any of the UPI transactions. Even if it takes time to generate points for the last 7 days transaction then wheat about the transactions before that?

 

[hemant89]

I just had a call with Customer care. They are saying that they have changed the process, now transaction-wise coins earned will not shown in the statement except for "TATA" transactions. Total earned points will directly be transferred to the Neu App of the previous statement. I think if it is true then this is a bad step because we don't actually get to know how many coins we earned till the coins are credited in the app.
Are these changes actually a move towards future devaluations of the Tata Neu Card?

 

[CosmicCat]

I just had a call with Customer care. They are saying that they have changed the process, now transaction-wise coins earned will not shown in the statement except for "TATA" transactions. Total earned points will directly be transferred to the Neu App of the previous statement. I think if it is true then this is a bad step because we don't actually get to know how many coins we earned till the coins are credited in the app.

If you see in my statement, all the BigBasket transactions are "Tata transactions" too. So, it's really absurd what the agent mentioned.

 

[Dharm]

I just had a call with Customer care. They are saying that they have changed the process, now transaction-wise coins earned will not shown in the statement except for "TATA" transactions. Total earned points will directly be transferred to the Neu App of the previous statement. I think if it is true then this is a bad step because we don't actually get to know how many coins we earned till the coins are credited in the app.
Are these changes actually a move towards future devaluations of the Tata Neu Card?

They told me same thing and ask me to check bottom table in statement, where they mentioned category wise transaction including UPI

 

[CC_Aficionado]

After reading your message, I have checked my statement received today, and out of 19 transaction only 2 has base neu coins, not a single UPI transaction got 1.5% neu coinsView attachment 28293

T
Wef, 1st August, all Neucoins earned on UPI transactions will be posted in 1st week of the subsequent month under the UPI rewards category similar to Grocery category.

 

[Patil007]

View attachment 28289

Hello folks!

I got my Tata Neu Infinity Credit Card a few days ago, and the first-ever statement was generated yesterday, 1st September, 2023.

In this statement, I noticed that the reward points shown in the statement are much lower than what I should have earned.

Here, all the Bigbasket transactions you see were done in the Tata Neu app, and they should have earned flat 5% rewards (Not adding extra 5% of NeuPass, which should make the total to be 10%.)

Also, those two non-Tata transactions here—Reliance SMART and Amazon—should earn reward points of 1.5%.

And if you do a total, it comes out to be around ₹42. But they have shown ₹21 reward points here.

Even in HDFC MyCards portal, it shows the total points as ₹21.

What's wrong here? I talked to their customer support, and they were clueless.

----

EDIT: It turns out they haven't added reward points for the last transaction dated 31-Aug-2023 for ₹435. Because when I excluded this transaction and did the total, it matches exactly with the reward points they have mentioned in the statement.

Does anyone know if they will credit the remainder NeuCoins in the next statement?

For Fuel spend no extra money taken as surcharges and gst 😀.

Is this bug or what?

I have done 2 txn with card upi for fuel. 504 and 2004 only 504 and 2004 deducted no surcharge or gst deducted in statement.

 

[CosmicCat]

For Fuel spend no extra money taken as surcharges and gst 😀.

Is this bug or what?

I have done 2 txn with card upi for fuel. 504 and 2004 only 504 and 2004 deducted no surcharge or gst deducted in statement.

Here in Kolkata, I have seen many petrol pumps since the past couple of months not charging any surcharge regardless of whichever bank their PoS machines belongs to. And I have used debit and credit cards of different banks in those pumps, but never got charged for fuel payments there. They've stopped charging surcharge since past couple of months. But there are several pumps who still charge you surcharge no matter what.

 

[Dharm]

For Fuel spend no extra money taken as surcharges and gst 😀.

Is this bug or what?

I have done 2 txn with card upi for fuel. 504 and 2004 only 504 and 2004 deducted no surcharge or gst deducted in statement.

Same in my statement also

 

[CosmicCat]

Folks, here's an update on my post:
The October 2023 statement has been generated. Although the statement doesn't explicitly mention the remainder balance from the previous statement which wasn't credited last month, but when I calculated the total reward points for this month, it included the last month's remainder uncredited NeuCoins, too.

 

[AlgoTrader]

this is too much of a hassle