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Transaction failure on SBI Unipay, JIO and PAYTM when using IDFC Platinum Plus DC

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alpha2betaa

alpha2betaa

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Hello people,

I have an issue which I cannot find mentioned anywhere in any thread here...

I opened a IDFC Salary account & received a Platinum Plus DC 3 days back hoping that I will get RP's on CC bill payment.

So, I tried to pay my IndusInd bank's CC bill using it on SBI Unipay, JIO and PAYTM but everywhere it is failing. The OTP page never gets open and I get only FAILURE message.

I then went to MANAGE the Online transaction amount for this DC in app and tried all apps again to pay CC bill, still FAILED.

So, I tried on Swiggy and payment was successful. So, DC is working fine, but its just at these sites/app they are failing transaction.

I connected to Customer care of IDFC, but they say DC is Ok and issue must be on those sites.

What must be going wrong ?
What can be the possible resolution ?
Does anyone else has this issue ?
 
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Anindya98 said:
SBI Unipay is considered a POS transaction

Check your POS Transaction is on or not under the manage cards section

No
Click to expand...
Thanks for the reply :-)

I now turned on the POS transaction and checked if it goes through, but failed again...
Checked at Unipay and Jio both...
 
skip_tyler said:
Facing same issue

skip_tyler

Post in thread 'Latest working methods to pay credit card bill from debit cards'

Unable to use my IDFC Visa DC on any Billpay portal. tried on SBI unipay, Canara setu, JIO finance.. everywhere post fetching the bill and entering the DC card details, it doesnt move to OTP page and transaction fails.. happening only with IDFC DC, works with other DC.

Any one facing similar issue , any known resolution ?
  • Like
Click to expand...
So I am not the only one… 👽

What can be the issue 🤦‍♂️
skip_tyler said:
Facing same issue

skip_tyler

Post in thread 'Latest working methods to pay credit card bill from debit cards'

Unable to use my IDFC Visa DC on any Billpay portal. tried on SBI unipay, Canara setu, JIO finance.. everywhere post fetching the bill and entering the DC card details, it doesnt move to OTP page and transaction fails.. happening only with IDFC DC, works with other DC.

Any one facing similar issue , any known resolution ?
  • Like
Click to expand...
Hi
are you too trying for the first time with IDFC DC or have u tried earlier and it has went successful ??
 
If SBI UNipay shows POS transaction, wont it be considered as an offline transactiona dn then IDFC will give reward points as per Offline spend category? Isnt it?
 
alpha2betaa said:
Hello people,

I have an issue which I cannot find mentioned anywhere in any thread here...

I opened a IDFC Salary account & received a Platinum Plus DC 3 days back hoping that I will get RP's on CC bill payment.

So, I tried to pay my IndusInd bank's CC bill using it on SBI Unipay, JIO and PAYTM but everywhere it is failing. The OTP page never gets open and I get only FAILURE message.

I then went to MANAGE the Online transaction amount for this DC in app and tried all apps again to pay CC bill, still FAILED.

So, I tried on Swiggy and payment was successful. So, DC is working fine, but its just at these sites/app they are failing transaction.

I connected to Customer care of IDFC, but they say DC is Ok and issue must be on those sites.

What must be going wrong ?
What can be the possible resolution ?
Does anyone else has this issue ?
Click to expand...
Were u able to resolve this issue, it still persists for me, IDFC cc is useless, they asked to reset the limits , doesn't work still
 
skip_tyler said:
Were u able to resolve this issue, it still persists for me, IDFC cc is useless, they asked to reset the limits , doesn't work still
Click to expand...
No 🤦‍♂️
It still persists, I tried the same after customer service said me to manage transaction limits…

Thinking of Getting RBL DC due this IDFC DC issue …
 
alpha2betaa said:
Makes sense …but can check only when we could use the DC on SBI Unipay 😁
Click to expand...
Why do you need SBI Unipay?
Try Jio Finance or Aitel Thanks. Most of the Banks are present now.
alpha2betaa said:
No 🤦‍♂️
It still persists, I tried the same after customer service said me to manage transaction limits…

Thinking of Getting RBL DC due this IDFC DC issue …
Click to expand...
skip_tyler said:
Were u able to resolve this issue, it still persists for me, IDFC cc is useless, they asked to reset the limits , doesn't work still
Click to expand...
Can you share the amount you are trying for?
If it is more than 20K in a single transaction it will not work.
Reduce the amount under 20K and see
 
Anindya98 said:
Why do you need SBI Unipay?
Try Jio Finance or Aitel Thanks. Most of the Banks are present now.


Can you share the amount you are trying for?
If it is more than 20K in a single transaction it will not work.
Reduce the amount under 20K and see
Click to expand...
I had tried JIO finance and PAYTM with IDFC DC aswell and its failing there too...
Being trying with 6000 INR of CC bill payment on these sites and failing...
The OTP page doesnt arrive...

1725088024580.webp

On the other hand, OTP page opens for IndusInd bank's Select Signature DC.
 
alpha2betaa said:
I had tried JIO finance and PAYTM with IDFC DC aswell and its failing there too...
Being trying with 6000 INR of CC bill payment on these sites and failing...
The OTP page doesnt arrive...

View attachment 66904

On the other hand, OTP page opens for IndusInd bank's Select Signature DC.
Click to expand...
I am using my IDFC Select DC (Visa Infinite) variant in Airtel, Jio Finance. Not faced any payment failure till now.
Can you share your DC pic hiding the number?
 
Anindya98 said:
I am using my IDFC Select DC (Visa Infinite) variant in Airtel, Jio Finance. Not faced any payment failure till now.
Can you share your DC pic hiding the number?
Click to expand...
I am also using my Select DC regularly. I have never faced any issue regarding payment failure on Airtel, Jio, and SBI unipay.
 
Anindya98 said:
I was using this variant previously before the upgrade it was working fine.
Is your card working Fine on other platforms? like Amazon, or Flipkart?
If not then get a replacement.
Click to expand...
Because it was not working on SBI Unipay, PayTm and Jio app, i just checked with Swiggy and transaction was successful there :rolleyes: - the OTP page opened and payment went through..
 
Right
Just emailed them yday and called them today
I said I can’t used on these sites for my Utility bill payments
It’s getting delayed because of IDFC…
They said they will resolve in 5 working days

I have told them to close by Friday else I will close this account …
 
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