Travel Edge messes up name on flight bookings

[lazyme]

Last week, I booked Zurich-Mumbai tickets for my family (myself, wife, and daughter) through Travel Edge. Despite having our passenger profiles saved in the system, the portal generated incorrect tickets. While my wife's and my tickets were correct, my daughter's ticket showed "Miss Sagar"(my name) instead of her actual name.

I immediately contacted Travel Edge support regarding this error, explaining that since our profiles were pre-saved, this must be their system error. They responded saying they'd contact the airline, but later informed me that name corrections weren't possible and denied any issue on their portal. I am still following up with them on this.

Today, I made another booking today (Madrid-Zurich). I recorded the entire booking process, carefully selecting all pre-saved passenger names. Surprisingly, the same error occurred - my daughter's ticket again showed my first name instead of hers.

This confirms the issue was with the Travel Edge portal. I have documentation proving this is their system error:
- Pre-saved passenger profiles
- Video recording of the booking process
- Generated tickets showing the error

Has anyone faced similar issues with Travel Edge? How can I escalate this for resolution? They are not very responsive on email and the Travel Edge helpline is always busy.

 

[sunit123]

bhai..aisi kya majboori ki baar baar travel edge se booking kar rahe ho...Only DOB can be changed...Name change not allowed

 

[lazyme]

Bhai ticket prices are the same everywhere, and 60 points/Rs 200 milte hai using the Magnus Burgundy card. I've made successful bookings through Travel Edge previously. Regarding my last booking, I suspected the name error might have been my mistake, which is why I wanted to record today's transaction. Anyway, Axis Bank has already cancelled and initiated a refund for today's booking. I'm still working on getting either a refund or name correction for my previous booking.

 

[sahilgulati5]

bhai..aisi kya majboori ki baar baar travel edge se booking kar rahe ho...Only DOB can be changed...Name change not allowed

24% Points ka Funda!! M4B wale hai

 

[sahilgulati5]

Last week, I booked Zurich-Mumbai tickets for my family (myself, wife, and daughter) through Travel Edge. Despite having our passenger profiles saved in the system, the portal generated incorrect tickets. While my wife's and my tickets were correct, my daughter's ticket showed "Miss Sagar"(my name) instead of her actual name.

I immediately contacted Travel Edge support regarding this error, explaining that since our profiles were pre-saved, this must be their system error. They responded saying they'd contact the airline, but later informed me that name corrections weren't possible and denied any issue on their portal. I am still following up with them on this.

Today, I made another booking today (Madrid-Zurich). I recorded the entire booking process, carefully selecting all pre-saved passenger names. Surprisingly, the same error occurred - my daughter's ticket again showed my first name instead of hers.

This confirms the issue was with the Travel Edge portal. I have documentation proving this is their system error:
- Pre-saved passenger profiles
- Video recording of the booking process
- Generated tickets showing the error

Has anyone faced similar issues with Travel Edge? How can I escalate this for resolution? They are not very responsive on email and the Travel Edge helpline is always busy.

you can mail them and also call the customer care. If no proper response u can file a complaint with Consumer Court

 

[rafzy]

Last week, I booked Zurich-Mumbai tickets for my family (myself, wife, and daughter) through Travel Edge. Despite having our passenger profiles saved in the system, the portal generated incorrect tickets. While my wife's and my tickets were correct, my daughter's ticket showed "Miss Sagar"(my name) instead of her actual name.

I immediately contacted Travel Edge support regarding this error, explaining that since our profiles were pre-saved, this must be their system error. They responded saying they'd contact the airline, but later informed me that name corrections weren't possible and denied any issue on their portal. I am still following up with them on this.

Today, I made another booking today (Madrid-Zurich). I recorded the entire booking process, carefully selecting all pre-saved passenger names. Surprisingly, the same error occurred - my daughter's ticket again showed my first name instead of hers.

This confirms the issue was with the Travel Edge portal. I have documentation proving this is their system error:
- Pre-saved passenger profiles
- Video recording of the booking process
- Generated tickets showing the error

Has anyone faced similar issues with Travel Edge? How can I escalate this for resolution? They are not very responsive on email and the Travel Edge helpline is always busy.

I had booked an international ticket on YES REWARDS platform for an Emirates flight. In hurry burry I misspelled my name and the ticket got issued with my misspelled name. I immediately reached out to YESREWARDS support and asked them to correct the name as it was an error from my side. They asked for passport; I shared the same. In 3 days' time they reverted with the new ticket with my correct name. This happened in Nov 2024, for my trip I'm going to go on this upcoming Monday (7th Apr 2025). Call up the airlines and they will fix it for you. I guess you can also reach outto the airline and request and they should correct it for you.
Note: They did issue a new ticket with new PNR and corrected name.

 

[Saijakie]

Yes the same thing happened to me with an international booking last month. My kids name got mispelled with the first adult name .I did mail to support on the same day and they said the booking has to be cancelled and rebooked , because the airline didnt allow name change . Then i rebooked the flight the next day , but instead of using their names from the travellers list , i typed all the names manually .then it was ok .
Now they charged me 600rsper passenger( total 3 personnel) for voiding the first ticket . Still waiting for the full ticket refund .