Trouble with Standard Chartered credit card

[margan]

Hey Guys,
I have been using Standard Chartered Landmark Rewards Credit card since 2014.
All went well, but they changed the credit card to basic Platinum card, and again added DigiSmart credit card as companion card.

I moved to Bangalore, and the permanent address on their records was Chennai. For them to update we need to visit nearest branch .

So, after subsequent renewals, somehow I could not get hold of the credit card, as it was always sent to Chennai. It went almost for a year.
On Aug 2023, I requested to send it to Indra Nagar Branch. But it was sent back for some reason.
Last month, I requested again, I got two different CIBIL inquiries. But now they called and informed that my card in inactive/dormant state. As the cards are not sourced anymore, they asking to apply a new card from the website.

Note : I was getting estatements till Sep 2023, and got empty statement generated for last 3 months.

I sent an email stating that, this is my first credit card, and using it since 10 years and would like to continue with it. Send me any credit card, basic or any card, and I can continue to use it. But today I got a call as well, stating the same response.

Is there anyway I can get hold of any one credit card from SCB, without applying via website??

TIA.

 

[vine]

This reads like a goldmine of mistakes by the bank.
I personally do not recommend to hold any relation with standard chartered Bank. YMMV.
That being said,
1) did you updated your address(offline or online) in the bank records, to the current address? If yes, when was this done?
2) did the bank refuse to send it to the current address? Was it not serviceable? Or did you missed to collect at your residence or from the branch?
3) why the love for scb card, even if it's the first card. If you have any other credit card, think of it as good riddance.