Issue Resolved Unable to proceed with VKYC option

[Sreerag]

I had applied for Airtel Axis Credit Card on 18 August through Airtel Thanks app. My application was conditionally approved, however I could not proceed further with the VKYC.

An error is being showed "Unable to load". I have tried logging out and logging in again, using a different device and even clearing both the data and cache of the app multiple times, however the issue is not fixed.

Now, I don't think I need to point out how (stupid) app Airtel has. Its customer care, its app and its management is the same, always causing inconvenience to you.
There isn't a helpline nor an WORKING email address for "Airtel Finance- Loans, Credit Cards etc". Airtel website shows one, but the email address is invalid.

Moreover, I was surprised by the fact Airtel charges for 1860 numbers, which was free with Jio.

Axis Bank also does not help since I don't have a C1 number or a MLP number, and I can't figure out what to do.

I have attached some screenshots because I don't have a clue about it.





The deadline for VKYC ends tomorrow, what should I do?

I need to recieve the card in the next week, since I have to recharge my number 🥴

 

[S U D O]

Didn't you receive an SMS with the vKYC link ?

 

[Sreerag]

Didn't you receive an SMS with the vKYC link ?

That's actually where the fun lies, I only received a single SMS from Axis to just "complete" the VKYC.
Contacting the customer care did not help as the executive told me to wait 20 days for KYC?

 

[S U D O]

Try Tracking your application using PAN num on Axis website.

CC Tracker

 

[akshayhs]

Get it completed on axisbank(dot)com/vkyc

 

[Anindya98]

Don't Worry physical KYC will happen after the VKYC link expires on 20th August. Previously same thing happened with my relative.

I had applied for Airtel Axis Credit Card on 18 August through Airtel Thanks app. My application was conditionally approved, however I could not proceed further with the VKYC.

An error is being showed "Unable to load". I have tried logging out and logging in again, using a different device and even clearing both the data and cache of the app multiple times, however the issue is not fixed.

Now, I don't think I need to point out how (stupid) app Airtel has. Its customer care, its app and its management is the same, always causing inconvenience to you.
There isn't a helpline nor an WORKING email address for "Airtel Finance- Loans, Credit Cards etc". Airtel website shows one, but the email address is invalid.

Moreover, I was surprised by the fact Airtel charges for 1860 numbers, which was free with Jio.

Axis Bank also does not help since I don't have a C1 number or a MLP number, and I can't figure out what to do.

I have attached some screenshots because I don't have a clue about it.

View attachment 65561
View attachment 65562


The deadline for VKYC ends tomorrow, what should I do?

I need to recieve the card in the next week, since I have to recharge my number 🥴

 

[Animesh67]

Don't Worry physical KYC will happen after the VKYC link expires on 20th August. Previously same thing happened with my relative.

Yes, I also faced the same issue when I got my Airtel Axis CC, especially if this is your first CC from Axis. @Sreerag physical KYC will happen if you are unable to do the VKYC by today

 

[Sreerag]

Try Tracking your application using PAN num on Axis website.

CC Tracker

It says "No details found, kindly enter the correct details."

 

[Sreerag]

Yes, I also faced the same issue when I got my Airtel Axis CC, especially if this is your first CC from Axis. @Sreerag physical KYC will happen if you are unable to do the VKYC by today

Thanks. It is my first CC from Axis

 

[Animesh67]

Thanks. It is my first CC from Axis

You will get a call from the KYC agent within the next 1-2 days

 

[Sreerag]

Update: Axis KYC agent visited 1 day earlier than the scheduled date, however I am okay with it. The problem is that I can't track my CC application, either by using PAN+MNo or C1+MNo, it shows "No details found, kindly enter the correct details.". I am a bit confused here, as I recieved SMS from Axis about fees and interest rate of my card + Aadhaar Auth email for Axis KYC.

 

[Anindya98]

Update: Axis KYC agent visited 1 day earlier than the scheduled date, however I am okay with it. The problem is that I can't track my CC application, either by using PAN+MNo or C1+MNo, it shows "No details found, kindly enter the correct details.". I am a bit confused here, as I recieved SMS from Axis about fees and interest rate of my card + Aadhaar Auth email for Axis KYC.

Wait for 2-3 days, it will be updated in the Axis System, it is slow and takes time to view the application details. As you received the SMS from Axis your application was submitted successfully don't worry.
Axis Airtel takes 3-5 days in case of approval & for rejection, you will get the message by the next day.

 

[Sreerag]

Thank you guys! Received the card this afternoon..

 

[the.mj208]

Facing the similar issue, applied on 1st dec via airtel thanks app, and stuck. The page says conditionally approved and digital kyc option expired. When I proceed for physical KYC I get stuck on date page. Got a cibil hit on 2nd Dec, contacted axis but they are saying we don't have any info for your PAN. No email from any axis or airtel so far. First axis card.
Only SMS received so far is as follows "Thank you for your interest in Airtel Axis Bank Mastercard Credit Card. We have received your application. Pls complete your Video KYC within 25 days - Axis Bank".

Please suggest.

 

[helloworld]

Facing the similar issue, applied on 1st dec via airtel thanks app, and stuck. The page says conditionally approved and digital kyc option expired. When I proceed for physical KYC I get stuck on date page. Got a cibil hit on 2nd Dec, contacted axis but they are saying we don't have any info for your PAN. No email from any axis or airtel so far. First axis card.
Only SMS received so far is as follows "Thank you for your interest in Airtel Axis Bank Mastercard Credit Card. We have received your application. Pls complete your Video KYC within 25 days - Axis Bank".

Please suggest.

digital kyc will be available upto 48 hours for any bank.

1st dec mesns you can try upto 3rd dec. check your spam mail etc. about thise links.

call today to customer support and check, maybe by now they have your information in their system.

Hopefully you have application number.

 

[the.mj208]

digital kyc will be available upto 48 hours for any bank.

1st dec mesns you can try upto 3rd dec. check your spam mail etc. about thise links.

call today to customer support and check, maybe by now they have your information in their system.

Hopefully you have application number.

Immediately after applying, it showed this forget 24 hrs. Checked with bank yesterday they didn't have any data of PAN. Checked all mailbox nothing as of now. Application no. is alphanumeric (as shown in first post of the thread) so it is of no use.
Will again contact bank.