Unable to re pay supercard cc bill after transaction failure

[xyran]

I'm using Supermoney supercard since November. The first statement was generated on 2nd January and i immediately paid the bill of 2500 Rs. After 3 -4 days I got a message that the bill payment transaction had failed and I received 2500 in my account.

Now, I'm trying to pay the bill it shows there's no amount due. I have also tried to pay using NEFT but the transaction failed.

Everytime i speak with their customer support they say they will create a ticket on the app but after a few days they mark the ticket as solved without giving a solution.

How can I resolve this? I have a fd of 5000 rs against the card. Also the app doesn't allow custom amount payment.

 

[RadTheCrab]

I'm using Supermoney supercard since November. The first statement was generated on 2nd January and i immediately paid the bill of 2500 Rs. After 3 -4 days I got a message that the bill payment transaction had failed and I received 2500 in my account.

Now, I'm trying to pay the bill it shows there's no amount due. I have also tried to pay using NEFT but the transaction failed.

Everytime i speak with their customer support they say they will create a ticket on the app but after a few days they mark the ticket as solved without giving a solution.

How can I resolve this? I have a fd of 5000 rs against the card. Also the app doesn't allow custom amount payment.

Send an email to their customer support explaining the issue in detail. If they provide a solution—great! Otherwise, the email will serve as proof in case they charge you late fees in the future.