Hotel Points Unable to transfer edge points to Accor

[dungeonMaster]

Unable to transfer edge rewards to Accor points, transaction is failing. Earlier transferred 15k points and bought membership after the purchase new membership id is allocated which I linked and tried to transfer points to.

 

[CMGCMG is verified member.]

Unable to transfer edge rewards to Accor points, transaction is failing. Earlier transferred 15k points and bought membership after the purchase new membership id is allocated which I linked and tried to transfer points to.

Send it to your old id. It will work. Test it with a small amount.

Or you can contact travel edge and get it sorted.

 

[CP24]

Unable to transfer edge rewards to Accor points, transaction is failing. Earlier transferred 15k points and bought membership after the purchase new membership id is allocated which I linked and tried to transfer points to.

You need to delink the first accor id first and then link travel edge to the new one. Write an email to travel edge support, they'll do it for you.

Alternatively, you can transfer to the old id only like @CMG suggested.

 

[sahilgulati5]

Hi Did it go through? I also having the same issue and i don't know what to do. With the previous linked membership id it was going through perfectly but when i got the new id and after link it its failing every time. no proper response from traveledge team

 

[dungeonMaster]

Yeah it worked for me with the old accor membership id

 

[hashiro7hashiro7 is verified member.]

Now you can only add one Accor ID per Axis Customer ID, I faced a similar issue upgrading from Classic to Silver and got this response.

 

[pate]

I

Now you can only add one Accor ID per Axis Customer ID, I faced a similar issue upgrading from Classic to Silver and got this response.

View attachment 21907

I have unlinked the new I'D. hope is go through now

 

[typhoon]

I

I have unlinked the new I'D. hope is go through now

was it sucess and is transfer successful?

 

[ADITYA1904]

Accor Customer care not helping in case of old id and new id? Merging of 2?

 

[pranayordia]

Are the points getting transferred to old I'd, after purchasing the accor membership? Please confirm.

 

[offers309]

Yeah it worked for me with the old accor membership id

What was the settings for you? Both Id linked to your account, Old and new one and then you transferred to old one.

Is it?

 

[dungeonMaster]

What was the settings for you? Both Id linked to your account, Old and new one and then you transferred to old one.

Is it?

Yeah this one only, although my transfer has been failing after the devaluation

 

[Dexter]

Yeah this one only, although my transfer has been failing after the devaluation

Were you able to transfer to accor after devaluation to old id? mine is failing continuously.

 

[CMGCMG is verified member.]

Were you able to transfer to accor after devaluation to old id? mine is failing continuously.

It failed for me too. Traveledge team sorted it out in a day.

 

[dungeonMaster]

Were you able to transfer to accor after devaluation to old id? mine is failing continuously.

Nop failing for me still

 

[dungeonMaster]

It failed for me too. Traveledge team sorted it out in a day.

They're asking to link one id between the old and current one. Should i give the current one?

 

[CMGCMG is verified member.]

They're asking to link one id between the old and current one. Should i give the current one?

Yes

 

[sahilgulati5]

old id only. new id after buying plus membership will not help in transferring

 

[Dexter]

It failed for me too. Traveledge team sorted it out in a day.

Could you please elaborate how you sorted? Mailed or called? Did you link your new accor id or old one only?

 

[CMGCMG is verified member.]

Could you please elaborate how you sorted? Mailed or called? Did you link your new accor id or old one only?

I mailed them. Previously, I liked both IDs. The transfer only worked for the old ID. However, after the devaluation, transfers to both the old and new IDs failed. I contacted TravelEdge via email. They made some internal adjustments and instructed me to transfer to the new ID, which worked successfully.