Axis Magnus Unable to transfer points from Travel Edge! OTP issue.

[atulsingh]

Hello Everyone,

When I'm trying to transfer points to axis partners its sending OTP to unkown email id. It's showing "@und**" .

Also, my phone number is not visible on the text. (where i shows otp sent to this number)
So, I' not getting OTP on phone or on email! Has anyone faced this issue before!!??

As Usual Travel edge guys are clueless. Though ive sent them all the details.

Really appreciate all the help.
Thanks

 

[rkp0709]

Hello Everyone,

When I'm trying to transfer points to axis partners its sending OTP to unkown email id. It's showing "@und**" .

Also, my phone number is not visible on the text. (where i shows otp sent to this number)
So, I' not getting OTP on phone or on email! Has anyone faced this issue before!!??

As Usual Travel edge guys are clueless. Though ive sent them all the details.

Really appreciate all the help.View attachment 20085
Thanks

+1, Facing same issue for last few days, while adding any membership on Travel edge. Have raised issue with Axis as well, let's wait

 

[atulsingh]

+1, Facing same issue for last few days, while adding any membership on Travel edge. Have raised issue with Axis as well, let's wait

My issue is resolved now.
I called to travel edge, mailed their email ids then it got resolved.
Let me know if your issue is resolved or not.

 

[rkp0709]

My issue is resolved now.
I called to travel edge, mailed their email ids then it got resolved.
Let me know if your issue is resolved or not.

I have mailed and called them but no solid response. How did you resolve your issue? Can you mention any description or steps

 

[Karvanna]

I have mailed and called them but no solid response. How did you resolve your issue? Can you mention any description or steps

Status????

 

[Karvanna]

Hello Everyone,

When I'm trying to transfer points to axis partners its sending OTP to unkown email id. It's showing "@und**" .

Also, my phone number is not visible on the text. (where i shows otp sent to this number)
So, I' not getting OTP on phone or on email! Has anyone faced this issue before!!??

As Usual Travel edge guys are clueless. Though ive sent them all the details.

Really appreciate all the help.View attachment 20085
Thanks

It took how many days To Resolve it..... I Have The Same Problem

 

[rkp0709]

Status????

Called customer care executive, they told my phone number and email id is not updated, have mailed about details to them. They will update once done.

But previously I have added my vistara membership, not sure what's wrong with their system.

 

[atulsingh]

I have mailed and called them but no solid response. How did you resolve your issue? Can you mention any description or steps

I write to traveledge, pno. Called to travel edge also.
Problem is solved now!

travel.edge@axisbank.com
pno@axisbank.com
Pno@axisbank.com

Use these email ids.
Call traveledge customer care.

 

[atulsingh]

It took how many days To Resolve it..... I Have The Same Problem

It resolved in 4-5 days.

 

[atulsingh]

I have mailed and called them but no solid response. How did you resolve your issue? Can you mention any description or steps

Call them again n again.
Write emails on email id I’ve provided above.
Push them a little

 

[raunak]

faced same problem. I Wrote an email on 1st Aug, on 3rd Aug I was able to do the transfer. Now on 10th Aug again same problem.

 

[Karvanna]

faced same problem. I Wrote an email on 1st Aug, on 3rd Aug I was able to do the transfer. Now on 10th Aug again same problem.

Same Here Not recieving OTP on July 26th Resolved On July 30th And Same Problem in Aug 6th

 

[raunak]

Same Here Not recieving OTP on July 26th Resolved On July 30th And Same Problem in Aug 6th

Mine is still pending after 48hrs. Yours?? it got resolved or not?

 

[Karvanna]

Mine is still pending after 48hrs. Yours?? it got resolved or not?

not yet resolved

 

[raunak]

not yet resolved

What should we do??
31-8-23 is approaching.
When did you last raised your complain ??
Had you mailed Nodal officer as well?

 

[manojkr]

I have faced this on 30th July, spoke to TE support and they acknowledge the problem and confirmed that issue will be resolved soon. After 1 week, mailed PNO as well. Still waiting for this issue to be fixed.

Out of blue, TE email and phone got wiped out and now all ERs are stuck.

 

[rafzy]

I too having this issue since end of Jul 2023. Have been calling them daily and they say it will get fixed the next day and the story goes on. Today is 21st Aug and still not resolved. GOing to call them again.
Also send numerous emails to PNO and traveledge and they dont even bother to respond. However I get the auto response for ticket creation. These Axis people are utter useless

 

[Quiksilver27]

I too having this issue since end of Jul 2023. Have been calling them daily and they say it will get fixed the next day and the story goes on. Today is 29th AUg and still not resolved. GOing to call them again.
Also send numerous emails to PNO and traveledge and they dont even bother to respond. However I get the auto response for ticket creation. These Axis people are utter useless

today is not 29th August..

 

[rafzy]

today is not 29th August..

Aug 21st... typo hai yaar

 

[rafzy]

does anyone have any resolution for this? I have been calling traveledge support multiple times in the past few weeks and they just keep saying its been escalated to the backend tech team but their promises are of no good. They are useless and has no power to make any changes. The won't connect me to the backend team saying they dont have a phone or email (which is BS). There's only almost a week for devaluation and I don't think this issue is going to get resolved as this could be Axis's strategy to lower their losses, by screwing up our reward points by not giving us access to redeem the same.Does anyone know the process to rasie this with RBI ombudsman? I've seen this website https://cms.rbi.org.in/cms/indexpage.html#engIt says we need to reach out after 30 days, and if we wait for it, will be in September, after which the points would be pretty useless with such high devaluation