Till date I have used club itc points at two ITC properties (first grand Goa and recently grand Bharat) in both these places I used points to book the rooms online, it's was smooth and simple.
Now the difference comes when I am checking out and clearing the bill.
-Grand Goa said since I booked room using points, their system isn't showing them any option to use the points for fnb payments as well.
-actually grand Goa said I could not use my gift card to cover the remaining payment either since it's a points booking.
- Grand Bharat on the other hand allowed me to use points for paying off the fnb, I did not have the giftcard at this point so did not ask about it.
-Both the places denied being able to pay tax using the points but I read somewhere on this forum that's also allowed.
So can some expert explain what's going on, was the staff at ITC grand Goa being asses cause they had a bad day or needed cash lol? What's the actual policy for points vs giftcard etc
PS: I am a culinaire member as well and on a thread with their support to figure out why I'm not getting 25% on the fnb spend at grand Goa.
Thanks!
Now the difference comes when I am checking out and clearing the bill.
-Grand Goa said since I booked room using points, their system isn't showing them any option to use the points for fnb payments as well.
-actually grand Goa said I could not use my gift card to cover the remaining payment either since it's a points booking.
- Grand Bharat on the other hand allowed me to use points for paying off the fnb, I did not have the giftcard at this point so did not ask about it.
-Both the places denied being able to pay tax using the points but I read somewhere on this forum that's also allowed.
So can some expert explain what's going on, was the staff at ITC grand Goa being asses cause they had a bad day or needed cash lol? What's the actual policy for points vs giftcard etc
PS: I am a culinaire member as well and on a thread with their support to figure out why I'm not getting 25% on the fnb spend at grand Goa.
Thanks!