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URGENT || PNB BANKING FRAUD OF 5.5 lakh

Woww..... It's great that the amount was recovered back.. I remember a similar incident that happened with my colleague where he received a call from unknown number and within 10 seconds of picking up the call, he received 3 debit sms from the bank. No OTP, email or anything but 3.2L was wiped.
The most surprising fact was that he would never give his number linked to bank accounts to anyone, not even his family members. He had immediately complained but AFAIK, he didn't get the amount back🙄
But there's zero liability on customer in such case when such fraud or unauthorised txns occurred without
customer's negligence, then bank is 100% liable, na? However, bank has to
prove the same, whether it's due to carelessness of customer or sth else was the reason.

How your friend proceeded other than complaining to bank?
 
S o o n

No idea
It happened .
Ofcourse everyone is not that tech literate
So aggrieved customer is not well known to today's world working (s)/ techs?

If so then, might be sensitive details was compromised by himself/herself, unknowingly.
 
Cyber crime department was great in op case
As I know of various incidents
Where they were not able to get their money back
In such case issuer bank is supposed to contact beneficiary bank immediately and do the same. There's internal mechanism as well don't know how PSUs deal in such cases.😅
 
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