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URGENT || PNB BANKING FRAUD OF 5.5 lakh

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#aniket said:
In such case issuer bank is supposed to contact beneficiary bank immediately and do the same. There's internal mechanism as well don't know how PSUs deal in such cases.😅
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PSU are pain most of time
DocFixIt said:
Accha hua warna pure din Mai kahani sunn rha hota non stop
Can't even say to stop
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Yeah
Isse pata chalta hai cash mai hi fayda hai at the end ,sukoon
Par kuch log raat ko aake bomb fod dete hai
 
DocFixIt said:
Person get a call early in morning at 5 Am
And 5.5 lakh got debited instant .
No OTP etc

They have complained to cyber police at 6 am due to personal connection.

Anyone has any experience how it could have been done ?
What's their Modus operandi ?

Person said they never had this much amount in pnb before


Edit - since they informed cyber inspector, they freezed the receiver account within less than 30 minutes of transaction initiated.

AFTER 3 HOUR, money has been credited back to their account.
If they didn't have connection then it would have been a long hassle
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Has the person handed his phone to some stranger for call in past few days?
 
#aniket said:
But there's zero liability on customer in such case when such fraud or unauthorised txns occurred without
customer's negligence, then bank is 100% liable, na? However, bank has to
prove the same, whether it's due to carelessness of customer or sth else was the reason.

How your friend proceeded other than complaining to bank?
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He did complain to the cyber cell and also lodged an FIR with the police. After few months of this incident, he was transferred to some other department in the company so I don't exactly know if he got his money back or not.
Will give him a call today.....
 
timva said:
He did complain to the cyber cell and also lodged an FIR with the police. After few months of this incident, he was transferred to some other department in the company so I don't exactly know if he got his money back or not.
Will give him a call today.....
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Ok, update me as well. 😊
 
[VERY IMPORTANT] As per RBI guidelines: ttps://www.rbi.org.in/commonman/English/Scripts/Notification.aspx?Id=2336



See attachment for PDF. Save it.



It seems a zero liability case for customer since it was certainly not due to customer's fault.



Please refer to the RBI rules mentioned above so everyone is aware of what to do in cases of fraudulent bank transactions.
 

Attachments

#aniket said:
But there's zero liability on customer in such case when such fraud or unauthorised txns occurred without
customer's negligence, then bank is 100% liable, na? However, bank has to
prove the same, whether it's due to carelessness of customer or sth else was the reason.

How your friend proceeded other than complaining to bank?
Click to expand...
Yes. Bank is liable as long as customer is not negligent or accessory to the crime.

Here bank is supposed file civil suit against the fraudster.
 
If my understanding is right, it can only be done via a malware. Victim's phone was first injected with a malware/virus app which gives hacker access to victim's device. The call was just to distract the victim so that they don't notice any OTP received during the call.
 
MrJJ said:
If my understanding is right, it can only be done via a malware. Victim's phone was first injected with a malware/virus app which gives hacker access to victim's device. The call was just to distract the victim so that they don't notice any OTP received during the call.
Click to expand...
Wow this is some next level fraud. BTW how cybercrime worked so quick in this case ?
 
i get totally blank calls arnd 3-4 times a week...no one speaks on the other hand...once i muted myself and the call went on for more than 6 mins till the opposite party hung up....am i on their radar???
 
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