Verification code issue for Axis Bank Mastercard cards in case of Samsung wallet and Google Pay

[iM23]

Hello, I have Airtel Axis Mastercard credit card and Axis online rewards debit card in Mastercard variant. Previously the cards were successfully added to Samsung wallet and Google Pay. But after factory resetting my phone when I try to add these two particular cards to those apps, the verification code is not coming. I have been trying for almost last two weeks. But this issue is not occurring for Axis visa cards or other bank cards. I contacted axis cc but they said there's no issue from their end. And they are literally clueless about adding cards to those apps. And yes, transaction OTPs are coming normally for those cards.

What might be the possible solution?

 

[helloworld]

Hello, I have Airtel Axis Mastercard credit card and Axis online rewards debit card in Mastercard variant. Previously the cards were successfully added to Samsung wallet and Google Pay. But after factory resetting my phone when I try to add these two particular cards to those apps, the verification code is not coming. I have been trying for almost last two weeks. But this issue is not occurring for Axis visa cards or other bank cards. I contacted axis cc but they said there's no issue from their end. And they are literally clueless about adding cards to those apps. And yes, transaction OTPs are coming normally for those cards.

What might be the possible solution?

Alternative solution, delete the tokenize for these apps in bank side (somewhere in netbanking will redirect and show places where you tokenzied), also if not already enable tokenzied.

 

[iM23]

Alternative solution, delete the tokenize for these apps in bank side (somewhere in netbanking will redirect and show places where you tokenzied), also if not already enable tokenzied.

Thanks but I couldn't find the option for Axis cards.

 

[helloworld]

Thanks but I couldn't find the option for Axis cards.

@drsel any option to delete saved tokenization websites in axis netbanking or mobile?

like sihub in bob, icici etc.

 

[helloworld]

Thanks but I couldn't find the option for Axis cards.

check with support either chat or call.. once