Victim of the famous misseling by Yes bank. PNO dragging the matter

[maynigam]

I was victim of the famous misseling of Yes bank credit cards by their fraudulent agents.
I have written to PNO and got a generic reply that they are looking into it.
My initial email was on 24th March and it is nearly a month and every time I ask them for an update, they give me generic reply

"This is with reference to your e-mail dated March 24, 2025 regarding your Credit Card.
Let me apologize for the delay in response and regret the inconvenience caused.

We wish to inform you that the concerns highlighted in your email are still under review and will respond to you at the earliest. In the meantime, we request your patience and co-operation."

I'm getting frustrated, please suggest course of action. Should I complaint to RBI and demand compensation.

Please see details In screenshot

 

[maynigam]

Someone please suggest. It had been more than a month. PNO is still reviewing the matter.

 

[RadTheCrab]

Why didn’t you raise the issue with Level 1 support first and then escalate? Why go directly to the PNO? I believe that following the escalation matrix strengthens your case if it needs to be escalated to the RBIO. It shows that you tried every available option and still did not receive a resolution, hence approaching the RBIO.

Anyway, I’m fighting a similar case with Yes Bank, which I escalated to the RBIO last month. The only difference is that you received the card and then discovered the issue, whereas I spotted the mis-selling while it was happening, aborted the process immediately, and confronted the agent during the call itself. I have my call recording enabled by default, so the conversation was recorded.

I initially reported the issue to Level 1 customer support, and after 2–3 follow-ups, escalated it to the NO, and later to the PNO. After completing 30 days from my initial complaint without receiving a satisfactory response from the PNO, I finally escalated it to the RBIO. I demanded the removal of the unfair CIBIL inquiry and also requested compensation.

Within a couple of days, I received calls from their sales head and the agent who had attempted the mis-selling. They apologized, and the sales head even offered Rs. 10,000 as compensation for the ordeal. I declined, as I wasn’t doing it for compensation. They have since removed the CIBIL inquiry. The RBIO’s final decision is still pending.

So, once you escalate it to the RBIO, Yes Bank will surely speed up the process.

 

[Zacobite]

Why didn’t you raise the issue with Level 1 support first and then escalate? Why go directly to the PNO? I believe that following the escalation matrix strengthens your case if it needs to be escalated to the RBIO. It shows that you tried every available option and still did not receive a resolution, hence approaching the RBIO.

Anyway, I’m fighting a similar case with Yes Bank, which I escalated to the RBIO last month. The only difference is that you received the card and then discovered the issue, whereas I spotted the mis-selling while it was happening, aborted the process immediately, and confronted the agent during the call itself. I have my call recording enabled by default, so the conversation was recorded.

I initially reported the issue to Level 1 customer support, and after 2–3 follow-ups, escalated it to the NO, and later to the PNO. After completing 30 days from my initial complaint without receiving a satisfactory response from the PNO, I finally escalated it to the RBIO. I demanded the removal of the unfair CIBIL inquiry and also requested compensation.

Within a couple of days, I received calls from their sales head and the agent who had attempted the mis-selling. They apologized, and the sales head even offered Rs. 10,000 as compensation for the ordeal. I declined, as I wasn’t doing it for compensation. They have since removed the CIBIL inquiry. The RBIO’s final decision is still pending.

So, once you escalate it to the RBIO, Yes Bank will surely speed up the process.

Yes bank is a big NO now.. terrible they are

 

[draja-cc]

I too had a similar episode with Yes Bank in the month of December 2024. Was contacted for pre-approved LTF Elite/Reserve credit card but BYOC was delivered.Had to escalate it to presidential.complaints@yesbank.in. It took around 37 day to close the matter and 5-6 weekly reminders to receive an apology.
The call recording of the sales pitch helped a lot.

Since I didn't activate the card the card was closed automatically.

 

[RadTheCrab]

I too had a similar episode with Yes Bank in the month of December 2024. Was contacted for pre-approved LTF Elite/Reserve credit card but BYOC was delivered.Had to escalate it to presidential.complaints@yesbank.in. It took around 37 day to close the matter and 5-6 weekly reminders to receive an apology.
The call recording of the sales pitch helped a lot.

Since I didn't activate the card the card was closed automatically.

Did you also ask for the removal of Cibil Inquiry or just an apology?