It means the complaint has been closed under the clauses 16(1)(a) and 10(1)(a)
Clause 16 of the Reserve Bank of India's (RBI) Integrated Ombudsman Scheme, 2021 (RB-IOS) states that the RBI Ombudsman can reject a complaint at any stage if it is non-maintainable under Clause 10 of the RB-IOS. The Ombudsman can also reject a complaint if it is:
- A request for guidance, explanation, or suggestions
- Without sufficient cause
- Not pursued with reasonable diligence
- If the Ombudsman doesn't think there is a deficiency in service
- If the compensation sought is beyond the Ombudsman's power to award
- If the complaint requires extensive documentary or oral evidence
- If the Ombudsman doesn't think there was financial loss, damage, or inconvenience to the complainant
Clause 10 of the Reserve Bank of India's (RBI) Integrated Ombudsman Scheme, 2021 states that a complaint can be rejected if it is non-maintainable. The Deputy Ombudsman or the Ombudsman can reject a complaint at any stage if it falls under this clause.