YES BANK CREDIT CARD UPGRADED WITHOUT CONSENT OR REQUEST

[TAYAL J]

Hi I have a yes bank preffered credit card for about 2-3 years, on Dec 10,2024 i recived a message and email card upgraded as requested
but i made no such request, i also registered a compliand with bank official e mail id, it was upgraded to Marquee credit card, but again on Dec 14,2024
i recived a message and e mail card upgraded or rather downgraded to yes preffered, but i have not provided any otp or any email consent for it neither made any request, The newly issued Marquee card was showing on yesbank netbanking and iris app on dec 14,2024 ,on monday Dec 16,2024 there is no information of card on netbanking and iris app, i have recived the card by courier on Dec 14,2024
I have escalated the matter at YES bank branch level and also e mailed the same to head nodal office email id of yesbank
What else can be done in this matter as the Yes bank did the entire process without having my consent

 

[TechnoFi]

HI I HAVE A YES BANK PREFFERED CREDIT CARD LTF FOR ABOUT 2-3 YEARS
LAST WEEK I RECIVED A MESSAGE AND EMAIL SAYING YOUR CARD HAS BEEN UPGRADED AS REQUESTED BUT I MADE NO SUCH REQUEST I ALSO REGISTERED A COMPLAIND ON OFFICIAL BANK MAIL ID
IT WAS UPGRADED TO MARQUEE CREDIT CARD. TWO DAYS BEFORE I GOT A NEW MESSAGE SAYING YOUR CARD HAS BEEN UPGRADED AS REQUESTED. AGAIN I GAVE NO SUCH CONSENT OR REQUEST
IT WAS NOW AGAIN CONVERTED TO YES PREFFERED CARD
MARQUEE CARD WAS SHOWING IN MY NET BANKING CARD SECTION YESTERDAY
BUT TODAY THERE IS NO SUCH CARD DETAILS SHOWING THERE
I HAVE RECIVED THE MARQUEE CREDIT CARD BY COURIER
BUT NO DETAILS OF THE CARD AVAILABLE IN MY MOBILE APP OR NETBANKING SECTION
I HAVE ESCALATED TO HEAD NODAL OFFICE EMAIL ID OF YES BANK
WHAT ELSE CAN I DO IN THIS MATTER
AS THE BANK DID THIS ENTIRE MATTER WITHOUT MY CONSENT FIRST UPGRADE THEN DOWNGRADE

Kindly post in small letters, not in BOLD.......................... it's irritating.

 

[TAYAL J]

Will post in small letters

Kindly post in small letters, not in BOLD.......................... it's irritating.

Will post in small letters in future post
Any help on above matter