Sprint to Accor Platinum via Accor China - my experience

[adsarda]

So I didn't get the bonus nights (yet) and reached out to the customer care. They took 5 days to respond and none of my bookings were eligible. So I sent them screenshots of CTM registration and the booking being in the name of corporate. Yet to receive a response but looks like a lot of grey areas and even their support isn't sure what to do!

Which rate did you book and why bookings were not eligible

 

[taskmaster]

What code did you use while booking hotel for fast track offer?

 

[aashish2137]

Update - Accor support sent another email denying fast track nights. They said the booking I made was not on corporate rates. I am going to fight it out but the probability of getting anything is quite low at this point.

 

[aashish2137]

Received the below email from Accor. See the bold sentence from the email. Don't think this offer will work for individuals trying to get fast track. But the offer was very poorly communicated. I am still trying to fight it out but doesn't look promising.

"stays must be booked using the special corporate rates assigned to participating companies whose booking systems are automatically connected to the Accor booking office."

 

[adsarda]

Received the below email from Accor. See the bold sentence from the email. Don't think this offer will work for individuals trying to get fast track. But the offer was very poorly communicated. I am still trying to fight it out but doesn't look promising.

"stays must be booked using the special corporate rates assigned to participating companies whose booking systems are automatically connected to the Accor booking office."

View attachment 113251

A+ explorer - flexible rate is accorplus rate and thus wont be accepted.

 

[CMGCMG is verified member.]

It won't work now because Accor changed the T&C effective 1st Oct. You can try the CTM fast track.

What changed? Stacking or nights credit?

 

[aashish2137]

A+ explorer - flexible rate is accorplus rate and thus wont be accepted.

I booked special rates after entering my codes, but somehow Accor didn't capture it/ isn't agreeing to it.

What changed? Stacking or nights credit?

Stacking.

 

[Dragon_slayer]

I booked special rates after entering my codes, but somehow Accor didn't capture it/ isn't agreeing to it.


Stacking.

Try booking using Navan portal

 

[drsel]

28k INR. Platinum is valid is till December 2026 so I have plenty time to get benefits far more than the cost.

It won't work now because Accor changed the T&C effective 1st Oct. You can try the CTM fast track.

Not yet, t&c says it takes upto 10 days

How do you plan to fully exploit your Platinum status

 

[aashish2137]

How do you plan to fully exploit your Platinum status

I had booked 2 nights at Sofitel Singapore. After getting plat status, I canceled and booked the same room without breakfast. Tariff reduced by 12k. I am planning to do this across stays until I have the status. Also, the welcome amenities we got at Sofitel were pretty good. I am assuming the Plat status had a part to play in that. Hard to quantify it.
In addition, I am planning a trip to HK to utilize 2 free nights and 1 50% off night that came with Accor China.

 

[rummankhan]

I don't see the option of renewing my membership through points. How did you do it? Also, can I opt out of a fast track to sign up for another one? I signedup for the Navan one and then learnt that Navan has blocked Indian sign ups

 

[aashish2137]

I don't see the option of renewing my membership through points. How did you do it? Also, can I opt out of a fast track to sign up for another one? I signedup for the Navan one and then learnt that Navan has blocked Indian sign ups

Membership through points has been discontinued effective Oct 2025