Reason behind HSBC Credit Card Rejection?

[Achal]

I had applied for HSBC credit card offline. My credit score is 779. Their system recommended not to provide the card. The HSBC personnel said that reason code that was given for rejection was that I don't have a cibil score but when I checked my cibil report there was a hard enquiry from HSBC.
I did not have any enquiries in last 30 days and had 3 enquires in last 90 days.
Does HSBC have any limits on enquiries??

 

[prc1990]

Looks like they have now replaced 100 gpay offer with 250 swiggy vouchers.

Does wallet load counts towards these spends? Also, do they give reward points on wallet loads?

Any info on airport dine vouchers? Can it be used at airports which don't have usual visa/master/diners/rupay based lounges?

Yes wallet load was counted for the milestone benefits and rewards are also provided.

Yes I received few dining vouchers but don't know much details about them.

 

[Harry1]

Is there some issue with their website? Not able to get any option in their drop down menu for country of birth and name of bank. Can't proceed without selecting them.

Tried mobile and desktop sites on Android chrome app.
Chrome and Firefox on laptop. Disabled all ad blockers. Nothing worked.

@prc1990 any idea on this?

 

[prc1990]

@prc1990 any idea on this?

Sorry no idea. Didn't face any issue during my application. May be an intermittent issue.

 

[Harry1]

Sorry no idea. Didn't face any issue during my application. May be an intermittent issue.

Adding screenshot, if anyone recalls.

 

[BigdeBigde is verified member.]

View attachment 2909

Adding screenshot, if anyone recalls.

Reach out to HSBC customer care, they can also log a CC application on your behalf or they would at least ask their technical team to address this issue.

 

[souvikdey2002]

Lol their automated system is weird. I gave them access to my login and they determined my income to be 12 times last month income, which was a bit lower due to some deductions towards other items. Overall it is about half of my actual annual salary 😅.

Then please fill out Form-26A & reach out to them, for sure they will re-consider.

 

[Pramtesh]

Just putting it out there for future reference.
I had applied for HSBC Platinum card and declared X as my income, whereas my actual income was 2X in the application docs. After 2-3 days I received a mail that bank was unable to offer me a credit card on the basis of my documents and that they'd be willing to reconsider if I could mail them my income docs (Salary Slips).
I think they calculate a leverage ratio, anyone surpassing that would be ineligible. After furnishing income docs, I received an approval within 2 days.
Also, HSBC was the first bank to add my office address in my CIBIL report. I guess they also have some criteria of filtering out or giving preference to some employers.

I guess you have other banks card too? You should have gone for C2C.

 

[souvikdey2002]

I guess you have other banks card too? You should have gone for C2C.

You can't go C2C other that StanC & Citi for HSBC.
They won't accept any other cards other than this 2 banks.

 

[Pramtesh]

You can't go C2C other that StanC & Citi for HSBC.
They won't accept any other cards other than this 2 banks.

I have 16 Banks cards. After 1st card. Rest all 15 are C2C basis.

Hdfc card was my 1st card which i got on salary account. After that SCB was the 1st card which i took on C2C with hdfc card statement.

 

[souvikdey2002]

I have 16 Banks cards. After 1st card. Rest all 15 are C2C basis.

Almost same as me, however HSBC didn't take my application other than Citi since I didn't have StanC.

 

[Pramtesh]

Almost same as me, however HSBC didn't take my application other than Citi since I didn't have StanC.

I have always submitted my HDFC card statement. even for Citi and HSBC.

 

[Pramtesh]

I have always submitted my HDFC card statement. even for Citi and HSBC.

The Benifit of C2C is we get Almost similar limit.
I was surprised to see one of my friend applied 3-4 banks card c2c With help of his hdfc with limit of 250k. And surprisingly he got same 250k limit in all those card which were approved. I think IDFC select,APay ICICI, RBL- forgot the Variant

 

[souvikdey2002]

I have always submitted my HDFC card statement. even for Citi and HSBC.

How did you get apply online with C2C?

 

[Pramtesh]

How did you get apply online with C2C?

one of my friend had applied the card and he shared my contact number to the sales person. So it was offline application. I think it's been 5-6 years

 

[souvikdey2002]

one of my friend had applied the card and he shared my contact number to the sales person. So it was offline application. I think it's been 5-6 years

Right now try doing that, I don't think it will go through since I applied 4 month back.

 

[Pramtesh]

Right now try doing that, I don't think it will go through since I applied 4 month back.

Earlier before applying offline I had pre-qualified offer in Paisabazar. When i applied via Paisabazar I immediately got call from them for further application processing but they were unable to place my application due to my PIN CODE. According to them it was non serviceable. Hence I didn't applied further. After few months I applied via offline

 

[Cierdo]

I guess you have other banks card too? You should have gone for C2C.

There is no option to go for C2C via online mode currently afaik. Offline application is a hassle due to low number of branches and didnt want to waste time with CC representatives.

 

[Harry1]

Reach out to HSBC customer care, they can also log a CC application on your behalf or they would at least ask their technical team to address this issue.

Cibil enquiry already happened. Got 4 messages back to back. Not sure if it was some glitch, or they actually did fetch it 4 times 😅.

So, would like to proceed on this application only. Have shared screenshot with them on twitter.

 

[Pramtesh]

There is no option to go for C2C via online mode currently afaik. Offline application is a hassle due to low number of branches and didnt want to waste time with CC representatives.

Even i Never went to branch. you will not believe. It's been almost 4-5 yrs.I haven't created ATM Pin for my HSBC. we have an option to create temporary pin.

 

[Harry1]

Cibil enquiry already happened. Got 4 messages back to back. Not sure if it was some glitch, or they actually did fetch it 4 times 😅.

So, would like to proceed on this application only. Have shared screenshot with them on twitter.

Today they resolved the issue after sending mail to credit.card.application@hsbc.co.in

Completed video kyc. During video kyc, he asked income. I told it is actually more than what was fetched by automated system. He simply asked the number and updated it. Hope they give credit limit according to that .