Role of internal ombudsman in credit card grievances

[FinoGuy]

What is the role of internal ombudsman during resolution of credit card grievances?
I raised complaint with axis credit card at level 1 and got reply "the bank's stand in this matter has been reviewed with internal ombudsman". I had complained on non-receipt of welcome vouchers.
I really didn't get it! Did the level 1 guy went to meet internal ombudsman personally to take opinion??

 

[FinoGuy]

I don't know whom to tag. So many names in mind.. Pls tag relevant knowledgeable person. Thx guys!

 

[moneyMaker]

Every level of the dispute chain should be attacked.

And if satisfactory resolution is not given, you should escalate.

This is the hierarchy:

Merchant -> payment gateway -> bank -> rbi -> (hope you never reach this level) district court -> high court -> Supreme court -> Modiji -> President

 

[FinoGuy]

Every level of the dispute chain should be attacked.

And if satisfactory resolution is not given, you should escalate.

This is the hierarchy:

Merchant -> payment gateway -> bank -> rbi -> (hope you never reach this level) district court -> high court -> Supreme court -> Modiji -> President

Where is internal ombudsman in this chain? Where is he hiding??

 

[moneyMaker]

Where is he hiding??

bank -> rbi

Somewhere here .

 

[FinoGuy]

Somewhere here .

Below pno or above pno?

 

[moneyMaker]

Below pno or above pno?

Sirf bhagwan aur pno jaante hai.

 

[D₹V]

What is the role of internal ombudsman during resolution of credit card grievances?
I raised complaint with axis credit card at level 1 and got reply "the bank's stand in this matter has been reviewed with internal ombudsman". I had complained on non-receipt of welcome vouchers.
I really didn't get it! Did the level 1 guy went to meet internal ombudsman personally to take opinion??

I also think ombudsman has nothing to do in these.

They just sit & relax.

 

[moneyMaker]

They just sit & relax.