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Does axis Bank create service requests for fun?

  • Thread starter Thread starter athul
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athul

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A few days ago they called me to inform about offers on my new card. And they advertised some health insurance too. I declined it. After the call I got a message that an SR was created and it was closed today. Why? I have absolutely no idea.
 
yeah Axis will make a service request each and every time you are contacted by or contact anybody from customer care. Even if you just ask a simple question like whether you will get 2 edge miles or 1 on Atlas they will create a service request and if two questions like these asked, then two service requests lol. Last month I got 5-6 Service request mails because I asked a couple of questions about Atlas
 
yeah Axis will make a service request each and every time you are contacted by or contact anybody from customer care. Even if you just ask a simple question like whether you will get 2 edge miles or 1 on Atlas they will create a service request and if two questions like these asked, then two service requests lol. Last month I got 5-6 Service request mails because I asked a couple of questions about Atlas
Did you get any answers at least?
 
A few days ago they called me to inform about offers on my new card. And they advertised some health insurance too. I declined it. After the call I got a message that an SR was created and it was closed today. Why? I have absolutely no idea.
Yes, they do ...

it is rather Interaction ID number than SR ID ...

That is to measure the work done by their staff and to track everything they had done for the day ...
 
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