I have been fighting for HDFC Infinia and finally today got verdict that I cannot get Infinia unless I close all my co-branded cards, Practically not possible as I use my Tata Neu Infinity card everyday !
Till date I have been fighting with HDFC escalation and Grievance team and they have no Idea on how to resolve this case 😀
I have never seen a bank which wants their customers to fight to get their product ! I hold ICICI Emeralde Metal (Paid), Emeralde Plastic LTF , Axis Magnus Burgundy (Had to fight, but not hard as HDFC), Amex Platinum, IDFC Wealth LTF.
For IDFC, ICICI and Amex, I never had to fight for CC services.
HDFC is totally on a different level. I have decided to give up !! Now I have no core cards but only co-branded cards.
Moral of the story, never close your core card for the upgraded cards if you have third party cards! And never listen to your RM 😀 Fight directly with CC team!
Summarized Journey with HDFC
2012:- Opened a salary account with HDFC, received a free lifetime Platinum VISA card.
- Returned to ICICI due to poor HDFC service; HDFC account changed to regular savings.
- Applied for Millennia LTF card; rejected due to existing LTF Visa Platinum card.
- Advised to cancel Platinum card and reapply after 3 months.
- Closed Platinum card, applied for and received DCP LTF card.
- Obtained LTF on Bonvoy, Swiggy, and Tata Neu Infinity cards.
- Savings account upgraded to classic banking account with a Relationship Manager (RM).
- RM encouraged adding funds for Infinia Card.
- Applied for Infinia Card; rejected due to holding LTF DCP card.
- RM advised to close DCP card and reapply in 3 months; DCP card closed recently.
- Infinia application rejected due to holding Bonvoy, Swiggy, Tata Neu Infinity cards.
Till date I have been fighting with HDFC escalation and Grievance team and they have no Idea on how to resolve this case 😀

I have never seen a bank which wants their customers to fight to get their product ! I hold ICICI Emeralde Metal (Paid), Emeralde Plastic LTF , Axis Magnus Burgundy (Had to fight, but not hard as HDFC), Amex Platinum, IDFC Wealth LTF.
For IDFC, ICICI and Amex, I never had to fight for CC services.
HDFC is totally on a different level. I have decided to give up !! Now I have no core cards but only co-branded cards.
Moral of the story, never close your core card for the upgraded cards if you have third party cards! And never listen to your RM 😀 Fight directly with CC team!
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