How to change communications address in Indusind Credit card

[Raghav2006Raghav2006 is verified member.]

Hi all,
So I currently hold a pinnacle cc and exclusive account and the pinnacle credit card has my Ghaziabad home address whereas my bank account which was opened after cc has my real Yamunanagar address.
Now, I was trying to get priority pass on my credit card but the cs call says that it'll be delivered to my ghaziabad flat which I don't live at anymore and what to change address to yamunanagar permanently.

I tried doing it using app, but it shows only single customer ID and under it only my sb account and not credit card, and I am 100% sure that my credit card is linked to that customer ID. I've updated my address with adhaar verification but on app credit card communications address it still shows Ghaziabad.

Can anyone please help me on what I can do, I want my cc address to be same as bank account and adhaar and I can't find any way out.

Thank you all.

 

[Raghav2006Raghav2006 is verified member.]

Ah , then it's the failure of your RM.
They should be able to do it form the bank no matter what (if you have a proper govt issued ID that verifies your current address).
If talking doesnt move a dime, escalate it.
And the email for exclusive a/c holders are exclusive@indusind.com

tbh, I didn't contact anyone except this cs for this.
But yeah my RM is kinda useless and keeps letting me about different investment schemes and all.
I have emailed them yesterday on both exclusive email and their credit card department stating that there is no option to change it only for cc on app and when I updated address again using adhaar for customer ID the address for cc remained same.
If they don't fix it within next 2 days, forwarding the same email as per their escalation matrix.

Thanks.

 

[rafzy]

tbh, I didn't contact anyone except this cs for this.
But yeah my RM is kinda useless and keeps letting me about different investment schemes and all.
I have emailed them yesterday on both exclusive email and their credit card department stating that there is no option to change it only for cc on app and when I updated address again using adhaar for customer ID the address for cc remained same.
If they don't fix it within next 2 days, forwarding the same email as per their escalation matrix.

Thanks.

Good.
My RM also started calling me for increasing savings amt , investment etc etc.
I told him straight forward that I started this account for my specific purposes and not to meet his or the bank's targets (I did say this politely, but sternly)
He quietly apologized and I never saw or heard from him again (till date).

 

[Raghav2006Raghav2006 is verified member.]

Good.
My RM also started calling me for increasing savings amt , investment etc etc.
I told him straight forward that I started this account for my specific purposes and not to meet his or the bank's targets (I did say this politely, but sternly)
He quietly apologized and I never saw or heard from him again (till date).

Mine is better than yours then XD.
When I visited to open the account she told me that she'll open select and then convert to exclusive, found some old acquaintance there (must be a employee there) who told her to do as I told.
Was asked which account I wanted 50k/100k, I told 100 and it was done.
She told me to visit again the next day as some formalities were left but I knew it was done(she told me she would tell me about some investments too).

Now I just receive different offers regarding it over whatsapp every month that's all. No calls for balance and all.

 

[Hemang]

Bhaiyo around 1 month back i changed the address in my select savings account which is linked with existing legend credit card using the online ekyc, after which address was updated.
Then yesterday i took the LTF rupay platinum cc on the existing legend card, and today it was out of delivery on my previous address in Delhi. So i called the manager in Gulmohar branch, he had no clue how to change address in the cc online, he said he will try to find out the way.
If anyone has recently updated their address in cc kindly help.

 

[helloworld]

Bhaiyo around 1 month back i changed the address in my select savings account which is linked with existing legend credit card using the online ekyc, after which address was updated.
Then yesterday i took the LTF rupay platinum cc on the existing legend card, and today it was out of delivery on my previous address in Delhi. So i called the manager in Gulmohar branch, he had no clue how to change address in the cc online, he said he will try to find out the way.
If anyone has recently updated their address in cc kindly help.

last month only updated address in savings account, can see same in monthly statement of both savings and linked credit cards. No issues.

 

[Hemang]

last month only updated address in savings account, can see same in monthly statement of both savings and linked credit cards. No issues.

Kese kra tha account me modify address ko bhai ?

 

[helloworld]

Kese kra tha account me modify address ko bhai ?

login -> service requests -> address -> change and upload proof, it will be done in 3 working days if all good with that proof.

note: proof should be self signed.

 

[Hemang]

Ha bhai mene aadhar se hi kra tha, updated address lekin inhone sirf account me hi update kara. aaj subh subh platinum rupay cc delhi ke address pe chala gaya bhai. called the manager but he did not had any clue how to change the address online or offline for credit card separately.

 

[helloworld]

Ha bhai mene aadhar se hi kra tha, updated address lekin inhone sirf account me hi update kara. aaj subh subh platinum rupay cc delhi ke address pe chala gaya bhai. called the manager but he did not had any clue how to change the address online or offline for credit card separately.

need to check with support, drop a mail.

 

[abhiaj98]

Well I had to file a complaint to RBI Ombudsman to change my address, so you know, be mentally prepared to do that.

 

[Hemang]

Well I had to file a complaint to RBI Ombudsman to change my address, so you know, be mentally prepared to do that.

Bhai one thing we have to keep in mind, koi bhi bank kisi bhi chiz ke liye hume RBI tak dauda sakta hai. No issues, vaha bhi jana pada to jayenge.

 

[Hemang]

We would request you to share us any one of the below mentioned documents from your registered email id to assist you further regarding address change.



Passport

Driving License

Voter ID / Election Card issued by Election Commission of India

Letter issued by National Population Register containing details of name and address.

Job card issued by NREGA duly signed by an officer of the State Government.



(or)



Physical Aadhaar is not acceptable for KYC or address update.

Bilkul hi mazak bana rakha hai indusind ne aadhaar ka, it cannot be used to modify the address in credit card.