Axis Atlas 2X reward points via axis atlas flight booking on travel edge

[donfire]

Booked flight tickets via axis travel edge portal using my atlas card.
Got 2X reward points. Wrote to premium support. They are saying :
As per bank records, Vernost Marketing S, MUMBAI on 22-04-2024 falls under MCC 4722🙁TRAVEL AGENCIES), hence, 2x miles were provided for every INR 100 spent instead of 5x miles.

I even shared the invoice of the payment.

What should i do?

 

[chasni]

I have done many TE transactions in last few months. There is no consistency. I have received in 5-15 days and sometimes even took one month.

 

[saketreddy]

I have done many TE transactions in last few months. There is no consistency. I have received in 5-15 days and sometimes even took one month.

Atlas or Magnus Burgundy?

 

[chasni]

Atlas or Magnus Burgundy?

On Magnus Burgundy.

 

[drsel]

On Magnus Burgundy.

Magnus Burgundy is the best card to use on traveledge and I get all 30% points after 5 days
But I use it occasionally.

 

[Dr. Drake]

Mf I just found this thread & check my miles history, for about 1.6L transaction I got 2x miles on traveledge for vernost marketing. Called premium services & they said MCC were revised and notifications were sent out (havent received any though).

OP What did you do? Did you receive Miles. Shooting an email to premium services so can escalate to ombudsman. Pathetic

 

[faltooAdmi]

Where to mail regarding 2x on atlas at traveledge ?

 

[jamesdolan]

Hey, so any update on your case ? Also, are you contacting them on regular CC email or nodal officer mail ?

I get an email from ceo office every five days saying they are working on the issue. Original deadline they gave was 30 may which obviously they missed

 

[donfire]

Mf I just found this thread & check my miles history, for about 1.6L transaction I got 2x miles on traveledge for vernost marketing. Called premium services & they said MCC were revised and notifications were sent out (havent received any though).

OP What did you do? Did you receive Miles. Shooting an email to premium services so can escalate to ombudsman. Pathetic

They have said that i will get my rest of the miles by 15th June.
So i am just waiting for now.

 

[donfire]

Where to mail regarding 2x on atlas at traveledge ?

premium.experience@axisbank.com send here

 

[shubhank008]

They have said that i will get my rest of the miles by 15th June.
So i am just waiting for now.

Let me guess, now they are saying 30 June ? 😀

 

[donfire]

No

Let me guess, now they are saying 30 June ? 😀

Lol. true. No credit has been made.
Now they will be doing it on priority in 2 days. as per the mail.

 

[sibieeee]

Just got a blunder email from the PNO today in relation to edge miles. Time to reach out to RBI Ombudsman for some compensation.

To give a background of the issue. I booked a flight directly with the Airlines.

 

[saketreddy]

Just got a blunder email from the PNO today in relation to edge miles. Time to reach out to RBI Ombudsman for some compensation.

To give a background of the issue. I booked a flight directly with the Airlines.
View attachment 57748

🪓 being 🪓

 

[sar456]

Hi guys, any update?
First they gave the date 30 May then 15 June and now ignoring my mail. Anyone escalating this further to get cpmpensation?

 

[bing1309]

Never believe axis multiple your points if done like this or that. I stopped believing from iocl itself.

 

[sibieeee]

Hi guys, any update?
First they gave the date 30 May then 15 June and now ignoring my mail. Anyone escalating this further to get cpmpensation?

I've raised the issue with RBI Ombudsman seeking resolution and compensation for their ignorance.

 

[rafzy]

I have the reply in email:

We would like to inform you that, the remaining miles will be credited to your edge reward account by June 15, 2024. Hence, we request you to wait for the given time frame.

I got my miles sorted, but my ER or using IOCL CC in exclusively IOCL pumps is still pending since 3 months now. Have escalated to MD Desk and they say they need more time to process. I seriously doubt I'm going to get it even tho it's 100% genuine spends. But I didn't want to go down without a fight.
I'll close the card once the I get to the bottom of this. Enough with these idiots

 

[sar456]

I got my miles sorted, but my ER or using IOCL CC in exclusively IOCL pumps is still pending since 3 months now. Have escalated to MD Desk and they say they need more time to process. I seriously doubt I'm going to get it even tho it's 100% genuine spends. But I didn't want to go down without a fight.
I'll close the card once the I get to the bottom of this. Enough with these idiots

Have you got the 5x edge miles for a recent
traveledge transaction?

 

[sar456]

I've raised the issue with RBI Ombudsman seeking resolution and compensation for their ignorance.

👍 ok , keep us updated

 

[rafzy]

Have you got the 5x edge miles for a recent
traveledge transaction?

didnt do any travel bookings. it's all amazon and other purchases. so all 2x