Anyone having same issue like me ?
The issue is i am having kotak 811 account from 2017, recently in my office the corporate salary account guys can and they suggested me to open salary account with them which was privy neon, i hot 2k amazon voucher too, then after 2 months of salary credit i closed the account and shifted back to hdfc. Currently i hold only kotak 811 account and using the 811 app but whenever i am trying to upgrade to kotak 811 super i am getting error classification not eligible for super. As per customer care my customer classification is privy, i even get privy logo in net banking. But visited to nearby branches they have no clue what to do. I said sir your account is already 811, what to downgrade, 2nd branch lady said we can't downgrade ,only your rm can downgrade. 😴😴😴 So basically i feel like can't upgrade to 811 super ever 😅