I would raise the issue on Twitter if u have been waiting for a response for more than a month.Same here , Not Able to transfer points once I upgraded to Accor plus . What's irritating is that I raised this issue on May 27th and there has no solution till now . Is there anyone who got this issue fixed through axis ?
Just post it as a warning to others who are planning to get a Axis Card.
That might be only way to get their attention.