Amazon stops allowing combining Amazon Pay balance with any other payment method

[newinnov]

thats why they say YMMV ...
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Dont aske who are THEY... 😉

Yes, experiences are subjective. Even Amazon CS response is dependent on customer profile. You may never know when one innocent return may taint your profile.
I remember my last experience, CS was talking pessimistically when I described my issue, but once he opened my amazon profile his tone changed. I just wish to know how they rank/algo...

 

[doraemon]

Thats definitely going to hurt my rupay bijeness😕

 

[cardio_guy]

Here in Kolkata, most of the orders used to be shipped from a nearby place called Howrah (The one where Howrah Bridge is located). But the Howrah Fulfilment Centre has been inoperational for the past one year. Hence most orders become ineligible for One-Day and Two-Day deliveries. Even the One-Day orders are dispatched from farther cities, like Lucknow, Delhi, Mumbai, Bengaluru, etc.

Also, around 8 days ago, I placed a Rush Delivery order, which was supposed to be delivered the same day. But it's been 8 days, and it has still not been shipped. None of their customer care representatives could cancel it. Not even issue the refund manually. Even their leadership team and the Executive-Customer Relations Team (ECR) couldn't help. Been contacting them every day for the past one week, yet no help has been provided.

Even in Flipkart, the cancellation process is very simple. But Amazon's cancellation process is a headache. Even when an order gets ready for packaging, they don't allow you to cancel orders. (Sometimes it happens even within 5 minutes after an order is placed.)

Really, day-by-day, my experience with Amazon has become traumatic. I have been their customer since 2013, and things started to go downhill since 2022 or so. Coincidentally, Jeff left the company same time around. And even their India MD, Amit Agarwal, moved to the US around the same time. I don't think these things can be coincidences about their service going downhill.

+1. I have been a very loyal Amazon customer since 2016 times. The ecosystem and process is known to me. I find it very easy to purchase from Amazon, and I know how things work during the purchase and return process.
Most people stick to Amazon only because of the so-called "Amazon Quality". Reliability is one thing that made it stand apart.

Now that Amazon is coming up with all these kinds of restrictions, others will also follow it very soon.
The golden days of online shopping and offer-mania are slowly dying.

 

[tekina]

Here in Kolkata, most of the orders used to be shipped from a nearby place called Howrah (The one where Howrah Bridge is located). But the Howrah Fulfilment Centre has been inoperational for the past one year. Hence most orders become ineligible for One-Day and Two-Day deliveries. Even the One-Day orders are dispatched from farther cities, like Lucknow, Delhi, Mumbai, Bengaluru, etc.

Also, around 8 days ago, I placed a Rush Delivery order, which was supposed to be delivered the same day. But it's been 8 days, and it has still not been shipped. None of their customer care representatives could cancel it. Not even issue the refund manually. Even their leadership team and the Executive-Customer Relations Team (ECR) couldn't help. Been contacting them every day for the past one week, yet no help has been provided.

Even in Flipkart, the cancellation process is very simple. But Amazon's cancellation process is a headache. Even when an order gets ready for packaging, they don't allow you to cancel orders. (Sometimes it happens even within 5 minutes after an order is placed.)

Really, day-by-day, my experience with Amazon has become traumatic. I have been their customer since 2013, and things started to go downhill since 2022 or so. Coincidentally, Jeff left the company same time around. And even their India MD, Amit Agarwal, moved to the US around the same time. I don't think these things can be coincidences about their service going downhill.

I hope you never get fucked over by Flipkart. You will have a cosmic U-turn in your opinions about Amazon then.

 

[CosmicCat]

I hope you never get fucked over by Flipkart. You will have a cosmic U-turn in your opinions about Amazon then.

I'd get f##ked up only if I order from them, right? 🤭
I have heard several horror stories from my cousin, for which I don't shop from Flipkart often. I purchase mostly small-value items only.

 

[JigmeKhesar]

Last month I did a purchase with partial APay balance and partial Apay CC.. it went thru well.. let me check now

purchases are allowed and will be

this is happening in my account since February and a family account got the same restrictions in April

 

[asm07]

This is big!

Now you can no longer combine your Amazon Pay balance along with another payment method to make a payment on Amazon!

This policy is currently rolled out in batches.
View attachment 54353

If you want to use it with any other payment method, you get the "Insufficient balance" error now:
View attachment 54355

Suppose you want to pay for a ₹2500 order, and you have a ₹500 Amazon Pay balance. Earlier you could pay with your credit card and get applicable rewards on the remainder balance, which in this case is ₹2000. But, now you have to add whole ₹2000 amount to Amazon Wallet in order to use up your Amazon Pay balance.

This is really shocking, and Amazon is shooting themselves on the foot with this move.

I hope this move is temporary in order to save themselves from RBI's bamboos, as the usage of Amazon Pay balance has increased widely, and RBI is notorious for taking away everyone's happiness for strange reasons.

This happens only with bill payment and recharges. I noticed this around 4-5 months ago, asked some of my friends they also confirmed. Then I asked amazon, firstly they were unaware of the change but later they also confirmed. In orders it works but not in bill payments, recharges anymore.

Edit - Checked today and yes, I can't combine it for shopping orders as well anymore. Yesterday I ordered it was working but not anymore. Disappointing change from Amazon.

 

[Riya Sharma]

I had moved to FK about 3 to 4 years ago…
From 2015 to 2020 I was a heavy , heavy amzn customer… later I found that FK got really improved after Walmart takeover.. since then my major purchases are from FK…
FK had improved a lot from it’s almost fraudulent business practices in the initial stages.. they are run much better these days..
Where as AMZN crash landed from really good customer centric company to quite an ordinary company these days…

Flipkart is trash. Even their website is aids. It gives me the same vibe as those aliexpress/meesho websites.

 

[Riya Sharma]

thats why they say YMMV ...
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Dont ask who are THEY... 😉

are you talking about jews?

 

[SSV]

Flipkart is trash. Even their website is aids. It gives me the same vibe as those aliexpress/meesho websites.

The more and more I think about this particular issue, I think region is playing a big factor…
Okay let’s do some analysis…

Where are you from from the perspective of FK services??

 

[HumorSimpson]

Flipkart is trash. Even their website is aids. It gives me the same vibe as those aliexpress/meesho websites.

Yes. I hardly purchase from it. Recently I ordered a product in it due to unavailability in Amazon. Product received did not match the description. They did not allow me to report the product or give a negative feedback to it.

 

[SSV]

are you talking about jews?

This is an universal place holder…you can fill it with any variable you want

 

[Riya Sharma]

This is an universal place holder…you can fill it with any variable you want

Gujaratis are the Indian Jews

 

[CosmicCat]

This happens only with bill payment and recharges. I noticed this around 4-5 months ago, asked some of my friends they also confirmed. Then I asked amazon, firstly they were unaware of the change but later they also confirmed. In orders it works but not in bill payments, recharges anymore.

As explained before, this policy is currently being rolled out in batches, and affects shopping orders as well; not just bill payments and recharges.

Currently, if this policy hasn't been applied to your account for shopping orders, then it would be made applicable soon in the future. Refer to the third FAQ in the screenshot of my original post.

In my case, this policy was applied to my account on this Sunday. They started to apply this policy for the shopping orders for many users very recently.

 

[Riya Sharma]

The more and more I think about this particular issue, I think region is playing a big factor…
Okay let do some analysis…

Where are you from from the perspective of FK services??

like what state of India?

 

[SSV]

Recently I ordered a product in it due to unavailability in Amazon.

This is where your trouble started..

 

[HumorSimpson]

This is an universal place holder…you can fill it with any variable you want

Like a tumbler 🥃, any juice can be poured into it.

 

[HumorSimpson]

This is where your trouble started..

That's just a bedsheet. That's why I tried. Had it been any other, I would not.

 

[SSV]

like what state of India?

Yes . .

 

[SSV]

. They did not allow me to report the product or give a negative feedback to it.

Did they allow you to return it?