Anyone using Axis OneTouch device?

[nileshgr]

Axis bank has this device for OTP generation called One Touch: https://application.axisbank.co.in/...sub-issues/digibkg-IB-retail-netsecure-6.aspx

It is available for savings bank account holders too.

Anybody here using it?

 

[nileshgr]

Wasn't able to order it on netbanking for a few weeks, but escalated to support & nodal officer with screenshots, they fixed the issue and sent me the device.

 

[Riya Sharma]

2 factor authentication seems superior. Why don't banking apps allow it?

 

[AritraSaha]

2 factor authentication seems superior. Why don't banking apps allow it?

Then how axis will charge you 1000rs service? 🙂

 

[nileshgr]

Then how axis will charge you 1000rs service? 🙂

Oddly though, they haven't charged me for this device (yet). I am not complaining 😛
I could be wrong, but probably I made them fix an issue in their system, so it's been given at no cost to me.

A lot of banks have this facility for corporate customers - Axis is the only one I know which offers this facility for savings bank customers too.

The problem with Axis is that branch staff is often clueless about their own products - when I wasn't able to order it online I went to my branch, the staff there said it's not available for savings - although such exclusion is nowhere mentioned on their website🤦‍♂️

And this is not the first time - few years ago when I approached them for FD based credit card, they were clueless back then too 🤦‍♂️🤷‍♂️

 

[AritraSaha]

Oddly though, they haven't charged me for this device (yet). I am not complaining 😛
I could be wrong, but probably I made them fix an issue in their system, so it's been given at no cost to me.

A lot of banks have this facility for corporate customers - Axis is the only one I know which offers this facility for savings bank customers too.

The problem with Axis is that branch staff is often clueless about their own products - when I wasn't able to order it online I went to my branch, the staff there said it's not available for savings - although such exclusion is nowhere mentioned on their website🤦‍♂️

And this is not the first time - few years ago when I approached them for FD based credit card, they were clueless back then too 🤦‍♂️🤷‍♂️

Welcome to axis, where you have to complain for each thing..🫡

 

[Rohith-2009]

Y

Welcome to axis, where you have to complain for each thing..🫡

You are right. I always complained many times and they fixed many issues for me. On call, I said I think Axis should give a salary for pointing many issues & he was laughing

 

[akshayhs]

My cousin uses it. He's a corporate customer so he got it for free.

 

[akshayhs]

On call, I said I think Axis should give a salary for pointing many issues

Check if they have a bug bounty. Report issues there and you may be monetarily compensated.